HPS Account Manager II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with and oversee multiple clients, including a top 10 client.

• Manage client contracts and maintain relationships.

• Ensure Gainwell's operations adhere to contractual obligations.

• Drive revenue growth and upsell additional services to current clients.

• Prepare and track budgets along with revenue expectations.

• Collaborate with clients to develop project strategies and implementation plans.

• Supervise the development and execution of projects.

• Report on progress towards strategic client growth and business objectives to client engagement leadership.

• Maintain regular communication and interface with clients.

• Create agendas and provide summaries for client meetings.

• Direct contract operations to guarantee effective service delivery.

• Identify and pursue new revenue opportunities.

• Cultivate internal and external relationships to meet or surpass client expectations.

• Ensure client satisfaction is consistently achieved.

• Assist in sales opportunities and the successful closing of sales, including proposal creation.

• Monitor state legislative, regulatory, and competitive landscapes, notifying engagement leadership of risks and opportunities.

• Facilitate collaboration between client engagement, internal departments, and operations teams.

• Manage client invoicing and accrual tracking.

• Ensure prompt delivery of solution files, reports, invoices, and supporting documentation.

⛳️ Requirements

• Bachelor's degree and 3+ years of relevant professional experience, OR, in the absence of a bachelor's degree, 7+ years of applicable work experience.

• Preferred experience in the health insurance sector.

• Preferred experience in client services and/or business-to-business (B2B) settings.

• Preferred experience in healthcare policy.

• Preferred experience in highly regulated sectors with substantial compliance requirements, such as finance.

• Preferred experience managing large client relationships or accounts.

• Proficiency in managing client contracts and relationships.

• Capability to support revenue-generating initiatives and upselling efforts.

• Familiarity with budgets, revenue expectations, project strategies, implementation plans, invoicing, and accrual management.

• Understanding of state legislative, regulatory, and competitive environments.

🏝️ Benefits

• Flexible work options.

• Opportunities for learning and career advancement.

• Generous and adaptable vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits package.

• Educational assistance programs.

• Leadership and technical development academies.

• Potential for quarterly travel opportunities.