Hotline Operator, General Internal Medicine Research – Per Diem

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Offer hotline assistance for the state resource center focused on opioid dependence.

• Handle incoming calls utilizing a harm reduction approach.

• Deliver crisis intervention and precise referral services.

• Gather and input caller data for statistical analysis and reporting.

• Link clients to addiction services, detoxification programs, methadone maintenance, and outpatient care.

• Aid patients in securing treatment and arranging appointments.

• Triage walk-in patients seeking opioid treatment.

• Evaluate potential patients interested in treatment access.

• Provide supplementary support to the medical assistant.

• Coordinate activities related to the OBOT program.

• Manage the waitlist in adherence to federal regulations.

• Update and create resources for clients and their family members.

• Distribute resource materials to clients, family members, support systems, and service providers.

• Collaborate with Department of Public Health Drug and Alcohol hotline staff and various agencies.

• Support clinic operations through filing, charting, referrals, appointment scheduling, and other administrative duties.

• Attend staff and state meetings, taking minutes as needed.

⛳️ Requirements

• Associate’s degree (or equivalent) along with 1 year of relevant experience.

• An equivalent combination of formal education and experience is acceptable, including a high school diploma/GED plus 3 years of related experience.

• A Bachelor’s degree is preferred.

• Experience in a substance abuse or mental health environment is advantageous.

• Exceptional verbal and written communication abilities.

• Bilingual or multilingual capabilities beyond English are preferred.

• Knowledge of addiction through formal training or experience is a plus.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Capability to perform basic data management tasks such as data entry, data cleaning, and reporting.

• Proficient typing skills and foundational math abilities.

• Strong organizational skills with a keen attention to detail.

• Ability to effectively manage time.

• Excellent interpersonal skills, empathy, and sensitivity.

• Capacity to manage and de-escalate challenging conversations with tact and diplomacy.

🏝️ Benefits

• Comprehensive medical, dental, vision, and pharmacy benefits.

• Discretionary annual bonuses.

• Opportunities for merit increases.

• Flexible Spending Accounts.

• 403(b) retirement savings matches.

• Paid time off.

• Opportunities for career advancement.

• Resources dedicated to supporting employee and family well-being.