Hotline Operator, General Internal Medicine Research – Per Diem

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Deliver hotline assistance for the state resource center dedicated to opioid dependence.

• Respond to incoming calls utilizing a harm reduction approach.

• Provide crisis intervention and reliable referral services.

• Gather and input caller information for statistical analysis and reporting.

• Offer treatment and support-service information to callers.

• Help clients connect with addiction services, detox programs, methadone maintenance, and outpatient care.

• Assist patients in accessing treatment and scheduling appointments.

• Triage walk-in patients seeking opioid treatment.

• Screen prospective patients interested in obtaining treatment.

• Coordinate activities related to the OBOT program.

• Maintain the waiting list in accordance with federal regulations.

• Update and create resources for clients and their families.

• Distribute resource materials to clients, family members, support networks, and providers.

• Collaborate with opioid treatment nurses, providers, and staff from the Department of Public Health hotline.

• Provide backup support to the medical assistant.

• Support clinic operations, including filing, chart management, referrals, and appointment scheduling.

• Participate in staff and state meetings, taking minutes as required.

⛳️ Requirements

• Associate’s degree (or equivalent) with at least 1 year of relevant experience.

• A combination of formal education and experience is accepted, including a HS/GED with 3 years of related experience.

• A Bachelor’s degree is preferred.

• Previous experience in a substance abuse or mental health environment is desirable.

• Exceptional verbal and written communication abilities.

• Bilingual or multilingual skills beyond English are preferred.

• Knowledge of addiction through formal training or experience is advantageous.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Ability to carry out basic data management tasks, including data entry, data cleaning, and reporting.

• Proficient typing skills and basic math capabilities.

• Strong organizational skills and meticulous attention to detail.

• Effective time management skills.

• Excellent interpersonal skills, with compassion and sensitivity.

• Capability to manage and ease challenging conversations with tact and diplomacy.

🏝️ Benefits

• Comprehensive medical, dental, vision, and pharmacy benefits.

• Discretionary annual bonuses.

• Opportunities for merit-based salary increases.

• Flexible Spending Accounts available.

• 403(b) savings matches.

• Paid time off for personal use.

• Opportunities for career advancement.

• Resources available to support the well-being of employees and their families.