Hotel Onboarding, Support Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Establish the hotel's profile in accordance with departmental guidelines.

• Act as the main point of contact for clients throughout the onboarding phase.

• Offer valuable insights to business clients to maximize their use of the platform and assist in expanding the customer base.

• Deploy customer support software tools effectively.

• Foster a "customer first" culture within the team.

• Engage with customers globally via video calls, online chat, and email communications.

• Assess customer outcomes and evaluate their needs.

• Strive to achieve high customer satisfaction and retention rates.

• Be available for morning and evening shifts, including some weekends.

⛳️ Requirements

• Over 3 years of experience in customer success.

• Proven experience in implementing customer support software tools – essential.

• Background in the Travel Tech, Hospitality, or Online Travel sectors is a significant advantage.

• Proficiency in resolving technical troubleshooting issues.

• Demonstrated success in a customer-facing position.

• Exceptional proficiency in spoken and written English – required.

• Familiarity with hotel reservation and Channel Manager systems – beneficial.

• Strong analytical abilities, capable of converting data into actionable insights.

• Committed to delivering excellent service to customers worldwide.

• Willingness to work shifts, including occasional weekends.

• Experience in Hospitality or Travel is mandatory!

🏝️ Benefits

• Full-time employment opportunities.

• Option for remote work within the Philippines.