Hotel Onboarding, Support Agent

This is a fully remote position, open to applicants in India.

📋 Description

• Establish the hotel's profile in accordance with departmental guidelines.

• Act as the main point of contact for clients during the onboarding phase.

• Offer valuable insights to business clients to maximize their platform usage and assist in expanding the customer base.

• Implement customer support software solutions.

• Foster a "customer first" culture.

• Interact with customers globally via video calls, online chat, and email communication.

• Comprehend customer outcomes and assess their needs effectively.

• Attain high levels of customer satisfaction and retention.

⛳️ Requirements

• Minimum of 3 years of experience in customer success.

• Proven experience in the implementation of customer support software tools is essential.

• Background in resolving technical troubleshooting issues.

• Demonstrated success in a customer-facing position.

• Exceptional proficiency in English, both spoken and written, is required.

• Familiarity with Hotel Revenue Management or experience in the Hotel Reservations Department is advantageous.

• Knowledge and practical experience with hotel reservation systems and Channel Manager systems is a plus.

• Strong analytical capabilities, with the ability to convert data into actionable insights.

• A genuine passion for delivering outstanding service to customers globally.

• Willingness to work shifts, including occasional weekends.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Access to comprehensive health and wellness programs.

• Flexible work arrangements and a supportive work environment.