Hotel Onboarding, Support Agent

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Identify root causes and resolve customer issues by thoroughly investigating problems while assisting clients.

• Provide users with guidance and information regarding connection and distribution types.

• Actively engage with clients to troubleshoot technical difficulties.

• Investigate issues and support customers through the troubleshooting process.

• Address incoming assistance requests via email and make proactive outbound calls as necessary.

• Ensure exceptional service delivery and high levels of customer satisfaction.

• Foster client relationships through effective product support.

• Relay customer feedback and issues to the appropriate departments and ensure follow-up.

• Take responsibility for tasks and contribute to the enhancement of support processes.

⛳️ Requirements

• Proficient in English and Spanish, both written and spoken — Essential.

• Prior experience in SaaS hospitality is an advantage.

• Familiarity with ticketing system management and configuration, such as Zoho.

• Experience in managing customer inquiries and resolving technical problems.

• A positive attitude and strong sense of responsibility.

• Excellent communication skills with a customer-focused mindset.

• Ability to handle challenging situations courteously and maintain a solution-oriented approach.

• Knowledge of hospitality industry practices and reservation systems is a plus.

🏝️ Benefits

• Full-time employment