Hospitality Account Support Coordinator

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Assist the SSB Hospitality Sales team in reaching their sales objectives.

• Handle customer and order management responsibilities, which include billing, reporting, shipments, and communications.

• Aid in order entry processes, involving electronic orders and accuracy checks.

• Collaborate with factory Customer Service Representatives (CSR) and Credit Analysts to authorize orders for production.

• Engage with Operations and Factory team members to guarantee order fulfillment.

• Act as a liaison to production plants and relay delivery requirements.

• Convey essential sales order terms, conditions, and any account or transaction issues to relevant stakeholders.

• Analyze credit-hold reports and coordinate with the credit department to investigate and resolve issues.

• Examine daily order metrics to ensure the accuracy of orders submitted by sales representatives.

• Maintain up-to-date knowledge of SSB Hospitality products, services, marketing strategies, ordering processes, and pricing schedules.

• Support sales representatives with administrative tasks, including account setup, liaising with plants, and modifying orders.

• Collaborate with other coordinators to manage general hospitality inbox communications.

• Execute related and additional tasks as assigned by management.

⛳️ Requirements

• Minimum of 2 years experience in customer service (hospitality experience preferred).

• Exceptional customer service and account management capabilities, with a keen attention to detail.

• Skilled in problem identification and conflict resolution.

• Strong proficiency in Microsoft Office suite, particularly Excel.

• Detail-oriented with a strong emphasis on accuracy.

• Capable of problem-solving and critical thinking.

• An Associate's degree is advantageous (not mandatory).

• Preferred candidates should live in the Central time zone.

• Employees must adhere to COVID policies set forth by a vendor or customer.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• Annual employee contribution to Health Savings Account (HSA).

• 401K plan with company matching.

• Paid Time Off / Vacation.

• 12 company-observed holidays.

• Sick leave.

• Company-funded short- and long-term disability insurance.

• Paid parental leave.

• Discount programs, including Friends and Family discounts.

• Referral Bonus.

• Tuition Reimbursement.

• Comprehensive medical, dental, vision coverage, 401(k) plan, life insurance, disability benefits, tuition assistance, and PTO.