Homeowner Liability Property Adjuster – Consultant II / Senior Consultant I

This is a fully remote position, open to applicants in Alaska, +3 more states.

📋 Description

• Conduct investigations into moderately complex and occasionally complex represented and unrepresented claims.

• Manage moderate and occasionally complex comprehensive personal liability claims.

• Collect recorded statements and resolve loss-of-use claims.

• Process payments to the appropriate parties.

• Negotiate and settle third-party property damage claims.

• Review estimates for evaluating claims settlements.

• Coordinate appraisals for highly complex and disputed claims.

• Assess coverage limits and determine claim values.

• Establish and update reserves while documenting rationale and claim summaries.

• Act as the primary contact for policyholder attorneys and lead direct negotiations.

• Draft and respond to attorney correspondence, information requests, and demands.

• Investigate and respond to customer communications, concerns, conflicts, and issues.

• Summarize documents and maintain notes and files within the claim system.

• Analyze lease agreements and condominium documents.

• Manage homeowners, condo, boat, and ATV policies, along with third-party liability risks.

⛳️ Requirements

• Minimum of 3 years of experience in claims handling.

• Excellent communication skills, particularly over the phone.

• Capability to work independently and remotely while effectively managing time.

• Understanding of insurance policies, coverage, and liability determination.

• Strong critical thinking and problem-solving abilities for assessing and negotiating injury claims.

• Familiarity with innovative tools and platforms for claims evaluation.

• Experience in handling condo claims and property liability.

• Prior experience with large-loss claims and litigation management.

• Consistent and predictable attendance is required.

• Ability to obtain necessary adjuster and/or appraiser licenses within 60 days of hire, if applicable.

• Must terminate existing insurance-license appointments and surrender a resident producer license when instructed, if applicable.

• Successful completion of a background investigation is mandatory.

• Must have a dedicated private home office with an appropriate work surface, seating, and internet speed of at least 50 MB download/5 MB upload.

• Home office must be situated within the United States; residents of California, Alaska, Hawaii, and Washington are excluded.

• Allstate typically does not sponsor employment-based visas for this role.

🏝️ Benefits

• Connectivity reimbursement of $80 monthly.

• Technology bundle provided, including a laptop, monitors, headset, keyboard, and mouse.

• Eligibility for a $1000 Licensing Sign-on Bonus for applicants with applicable active licenses.

• Comprehensive benefits package effective from Day 1 of employment.

• Time off policy that promotes work/life balance.

• Healthcare coverage.

• 401K/pension plan options.

• Education reimbursement opportunities.

• Initial and ongoing training provided.

• Support for career advancement and continuous development.

• Flexible scheduling options available.

• Programs designed to help balance work with personal life.