Homeowner Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of approximately 180 properties and a continuously expanding list across Kendal, Ambleside, Windermere, and neighboring regions.

• Ensure all properties feature precise and engaging descriptions.

• Maintain high-quality, visually appealing photography that showcases key selling points.

• Develop pricing strategies informed by data analysis, competitor insights, and performance trends.

• Monitor booking trends to optimize revenue and occupancy rates.

• Serve as a reliable point of contact for property owners in the region.

• Provide regular updates, site visits, and performance assessments.

• Identify potential challenges through guest feedback and reviews.

• Manage difficult conversations effectively to avoid escalation.

• Assist with owner events and engagement initiatives.

• Recommend updates to décor, enhancements, and impactful features.

• Propose strategies to enhance property appeal and eliminate booking obstacles.

• Review Property Quality Scores and provide improvement recommendations.

• Highlight properties that fail to meet the established quality standards.

• Collaborate with the New Business team to onboard new property owners.

• Stay informed about relevant industry regulations.

• Promote referrals and advocate for the company's culture.

• Manage time efficiently to achieve performance goals.

• Prioritize health, safety, and well-being.

⛳️ Requirements

• Experience in account management.

• Strong capability to analyze and interpret data.

• Results-oriented with a commitment to achieving and exceeding targets.

• Excellent communication and persuasion skills.

• Customer-centric, with experience managing a diverse range of clients.

• Proficient in IT, including Excel and Outlook.

• Knowledge of properties and a strong awareness of the regional market.

• Proactive problem-solver with exceptional time management abilities.

• Capable of working independently while adhering to established processes.

• Valid driving license.

• Willingness to work a limited number of scheduled weekends.

• Experience in holiday letting or real estate is desirable.

• Familiarity with the holiday property sector is desirable.

• Skills in photography or interior design are desirable.

🏝️ Benefits

• Flexible home-based work arrangement.

• Regular travel within the South Lakes Area and nearby locations.

• Monday to Friday working hours, from 09:00 to 17:30.