Home Care Sales Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to Home Care inquiries via phone calls, website, Facebook, text, and referrals.

• Establish rapport and evaluate care needs, location, urgency, preferred schedule, and expected payment sources.

• Articulate CHHS services and its physician-led methodology using authorized information.

• Assess inquiries to appropriately direct Home Health, Medicaid ISO, and specialized requests.

• Transform qualified callers into confirmed in-home consultation appointments.

• Address questions regarding services, pricing, scheduling, and caregiver availability without making unauthorized commitments.

• Provide available appointment times, coordinate with local staff, schedule and confirm appointments, and relay essential details.

• Log cancellations, reschedules, appointment outcomes, and reasons for non-conversion.

• Document the next steps for every qualified unscheduled lead.

• Enroll eligible and consented prospects in approved email nurturing campaigns.

• Monitor responses, reach out to interested prospects, maintain nurturing status, and manage unsubscribe preferences.

• Utilize Aaniie (SmartCare) as the primary lead tracking system.

• Record calls, texts, emails, nurturing status, and reasons for non-conversion by the end of each shift.

• Collaborate with local CHHS Home Care management on appointments and urgent matters.

• Track progression to active billable services.

• Submit end-of-day reports detailing inquiries, qualified leads, scheduled visits, outreach efforts, nurture enrollments, pending follow-ups, and obstacles.

• Engage in weekly conversion and pipeline discussions.

⛳️ Requirements

• Exceptional spoken and written English, with clear, natural, and professional phone communication skills, grammar, and listening comprehension.

• Demonstrated success in appointment setting, lead conversion, inside sales, healthcare intake, or a related client-facing position.

• Strong organizational skills, proficiency in CRM, multitasking abilities, and capacity to meet measurable targets independently.

• Reliable internet connection, a quiet professional workspace, compatible equipment, and availability for assigned shifts in Pacific Time.

• Commitment to confidentiality, authorized systems, and privacy and information-security protocols.

• Preferred: Experience in U.S. Home Care or senior-care intake, particularly in converting phone inquiries into appointments.

• Preferred: Familiarity with Aaniie, Weave, email nurturing tools, and private-pay Home Care, dementia, or respite services.

• Preferred: Previous remote support experience with a U.S.-based healthcare organization.

• Empathy, confidence, and active listening skills when interacting with U.S.-based older adults and their families.

• Ability to quickly build rapport and guide callers to a clear next step without pressure.

• Strong follow-through and timely, accurate CRM documentation.

• Capacity to prioritize a busy lead pipeline and work towards measurable conversion and response-time goals.

• Must refrain from making clinical decisions or guaranteeing staffing or services without authorization.

• Complete mandatory privacy and security training.

• Utilize only CHHS-approved telephone, CRM, email, and secure-access systems.

• Employ Hubstaff for time tracking throughout working hours, ensuring location is enabled.

• Submit required initial onboarding documentation.

• Exclusive engagement; no external work or moonlighting allowed without proof of resignation from another position.

🏝️ Benefits

• Competitive base salary.

• Opportunities for growth and advancement.

• Enjoy a fun and supportive team environment.

• HIPAA training: complete four HIPAA courses and provide certificates.

• EPICompliance training, including OSHA for Healthcare.

• Minimum commitment of six months.

• Helper Heroes Independent Contractor Agreement.