This is a fully remote position, open to applicants in Croatia.

📋 Description

• Act as the primary contact for inquiries related to supplies, invoices, or advance payments.

• Offer proficient assistance to customers utilizing the customer portal, addressing login issues and password resets.

• Provide guidance to customers on contemporary energy services, including wallboxes, photovoltaic systems, and e-mobility, while navigating our website.

• Utilize SAP IS-U and our proprietary software to accurately handle customer inquiries.

• Manage daily phone communications and assist customers in swiftly and effectively resolving issues pertaining to their energy supply.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or a call center setting.

• At least 1 year of customer service experience within a project for an electricity provider or energy services firm.

• Availability to commence work on September 21, 2026.

• Willingness to work during service hours (Monday to Friday, 8:00 a.m. to 4:30 p.m.).

• Proficient spoken and written German skills, complemented by strong communication abilities.

• A friendly and empathetic demeanor when handling telephone interactions.

🏝️ Benefits

• A permanent employment contract providing long-term stability.

• Complete flexibility with the option to work from home.

• Tailored onboarding lasting 3 to 5 days, customized to your existing knowledge and experience.

• Consistent service hours from Monday to Friday, between 8:00 a.m. and 4:30 p.m.

• A small, close-knit team where you will feel welcomed from day one.