HELOC Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated HELOC pipeline from initial submission to funding in order to meet established closing dates.

• Set clear expectations through proactive welcome calls that discuss timelines, outstanding requirements, and subsequent steps.

• Conduct the initial quality assessment on submissions, pinpointing missing documentation and eligibility issues.

• Assist partners in navigating underwriting decisions and conditions.

• Take ownership of clearing conditions from decision-making to resubmission with complete and accurate documentation.

• Facilitate coordination among partners, internal Underwriting, and external underwriting teams.

• Maintain proactive communication so that partners are informed about the status of their files.

• Cultivate working relationships with Sales and Underwriting teams to uphold credit quality and service standards.

• Recognize and escalate at-risk files, aging items, and recurring concerns to management.

• Ensure precise, audit-ready loan data in the loan origination system, including milestones, conditions, notes, and disclosures.

• Possess extensive knowledge of HELOC products and guidelines, providing partners with insights on processes and requirements.

⛳️ Requirements

• Bachelor's degree in business, finance, or a related discipline is preferred.

• A minimum of 3 years of experience in mortgage operations in roles such as Account Manager, Loan Processor, Closer, or similar.

• Practical experience with HELOCs, home equity loans, or second-lien products is essential.

• Familiarity with mortgage loan processing, underwriting, and closing procedures is required.

• Proficient in Encompass or a similar loan origination system; quick to adapt to new software.

• Experience in Wholesale or Correspondent channels is preferred; exposure to non-QM products is a plus.

• Strong attention to detail and the capability to manage a high-volume pipeline under tight deadlines.

• Excellent communication and relationship-building skills with partners, underwriters, and title and closing teams.

• Demonstrates confidence and professionalism when addressing issues.

• Ability to work effectively independently in a fast-paced environment.

• A team player dedicated to excellence, hard work, and enjoying the work process.

• Adhere to Deephaven policies and procedures and complete all required training by designated deadlines.

• Must meet applicable E-Verify employment eligibility requirements.

🏝️ Benefits

• Tailored time off options.

• Employer-matched 401(k) plan.

• Participation in the Philanthropy Committee and various charitable initiatives.

• Comprehensive health insurance coverage starting from day one of employment.

• Competitive maternity and paternity leave policies.

• Team-building events and celebrations.

• Support for thought leadership and innovation.

• Mentorship opportunities for career advancement.

• Exclusive discounts on travel, technology, pet services, legal assistance, and more.