Healthcare Sales Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming and outgoing patient inquiries via phone, email, chat, and text.

• Interact with patients in a professional, empathetic manner, ensuring compliance with HIPAA standards.

• Quickly reach out to patients after receiving an inquiry, referral, or prescription.

• Collect demographic, insurance, referral, prescription, and pertinent clinical information.

• Evaluate patient needs by utilizing established product, service, and scheduling protocols.

• Clarify scheduling requirements, next steps, and what patients can expect.

• Address any questions or concerns raised by patients.

• Follow up with patients who have incomplete information or outstanding requirements.

• Arrange appointments for prosthetics and orthotics at the correct clinic.

• Decide on the scheduling location based on patient needs, geographical area, device type, documentation status, and provider availability.

• Assist in patient-facing scheduling and calendar management.

• Ensure that all required information and documentation are received and assessed prior to scheduling.

• Collaborate with patients, physician offices, intake, billing, clinic teams, and support departments to overcome barriers to care.

• Escalate complex issues, missing documentation, unreachable patients, or workflow obstacles.

• Review and verify prescriptions, insurance details, physician information, referrals, and other relevant records.

• Enter and maintain patient data in the appropriate systems.

• Record patient interactions, outreach attempts, appointment specifics, and follow-up activities.

• Organize, prioritize, and respond to patient communications promptly.

• Maintain structured follow-up processes for multiple patient cases.

• Safeguard patient confidentiality and ensure HIPAA-compliant communication and documentation.

• Work collaboratively with intake, billing, clinic operations, support teams, and leadership.

• Engage in virtual training, coaching sessions, team meetings, and remote huddles.

• Provide assistance with internal calendar management when necessary.

• Participate in community outreach initiatives or virtual health education sessions upon request.

• Deliver timely, accurate, and compassionate patient outreach and scheduling services for a U.S.-based prosthetics and orthotics healthcare provider.

⛳️ Requirements

• Relevant experience in healthcare, patient scheduling, patient access, customer service, call center operations, sales, or other patient-facing roles.

• Experience handling inbound and/or outbound calls.

• Comfortable with proactive patient outreach and adhering to established scripts or workflows.

• Ability to professionally resolve questions, concerns, and objections while guiding patients towards the appropriate next steps.

• Exceptional verbal and written communication skills.

• Strong listening capabilities to understand patient needs, concerns, urgency, and scheduling obstacles.

• Compassionate, patient, and professional communication style.

• Strong organizational and time management abilities.

• Excellent attention to detail and accuracy.

• Capable of managing multiple patient cases, communications, follow-ups, and deadlines simultaneously.

• Comfortable working in a fast-paced, metrics-driven environment.

• Strong follow-through and ownership of assigned patient interactions.

• Ability to collaborate effectively with intake, billing, clinic operations, physician offices, support teams, and leadership.

• Knowledge of HIPAA regulations and a commitment to safeguarding confidential patient information.

• Positive and resilient attitude when addressing rejection, upset patients, incomplete information, or unsuccessful outreach attempts.

• Proficient in speaking and writing clear, professional English.

• Must have relevant healthcare, administrative, customer service, or patient-facing work experience.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must be available for video meetings with the camera on when required.

• Must be comfortable taking part in virtual training, coaching sessions, and remote team huddles.

• Must maintain HIPAA-compliant work practices and uphold patient confidentiality at all times.

• Must not have concurrent employment during scheduled working hours.

• Must be available for the required 40-hour workweek.

• Reliable laptop or desktop computer.

• High-speed internet connection with a minimum of 25 Mbps.

• Noise-canceling headset.

• Webcam for virtual meetings.

• A quiet and professional work environment.

• Preferred: 1–3 years of relevant patient-facing or healthcare experience.

• Preferred: Experience in prosthetics and orthotics, DME, medical scheduling, patient access, referral and prescription coordination, insurance verification or collection, physician-office communication, CRM platforms, EHR/EMR systems, VoIP or healthcare phone systems, chat or text-based patient communication platforms, or U.S.-based healthcare organizations.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off (paid time off optional and client-dependent).

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional contractor perks and client-approved allowances.