Healthcare Sales, Intake Consultant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee incoming leads from Google, Facebook, and various digital advertising platforms.

• Promptly reach out to prospective families following their inquiries.

• Make outbound calls to parents who have submitted inquiries but have yet to respond.

• Handle incoming calls and provide information about provider services.

• Prioritize new inquiries to ensure swift response times and reduce missed opportunities.

• Foster relationships and build trust with parents and potential families.

• Assess family needs to determine the appropriateness of provider services.

• Clarify ABA provider services and the intake process.

• Address questions, concerns, and objections effectively.

• Motivate parents to proceed and fill out intake forms.

• Consistently follow up with interested families to enhance conversion rates.

• Identify qualified leads and pass them to the appropriate provider.

• Maintain contact with families who have not finalized intake.

• Schedule follow-up calls, ensuring promising inquiries are not neglected.

• Tailor communication to each family's unique circumstances and interest level.

• Manage leads across various client-specific CRM platforms.

• Use distinct calling systems and phone numbers for each ABA provider.

• Document conversations, inquiries, outcomes, and follow-up actions.

• Update lead statuses and keep well-organized records.

• Gather relevant information prior to transferring qualified leads.

• Maintain precise reporting across assigned accounts.

• Achieve response-time and daily call-activity objectives.

• Monitor lead engagement, contact rates, and conversion progress.

• Engage in call reviews, coaching, and performance calibration sessions.

• Utilize feedback and call evaluations to enhance communication and conversion outcomes.

• Provide support to US-based healthcare providers during designated US business hours.

• Participate in scheduled Sunday coverage and assist during holiday periods as needed.

⛳️ Requirements

• Approximately 5 years of experience in sales, telesales, inbound sales, or lead conversion is preferred.

• Extensive experience managing inbound inquiries and conducting outbound follow-up calls.

• Proven success in converting inquiries into sales, appointments, or completed applications.

• Excellent verbal English communication skills, with a confident and professional telephone demeanor.

• Strong abilities in objection-handling, negotiation, and persuasive communication.

• Capability to quickly build rapport and establish trust over the phone.

• Emotionally intelligent, patient, and empathetic when interacting with parents and families.

• Comfortable adhering to sales scripts while maintaining natural and engaging conversations.

• Strong follow-up, organizational, and time-management skills.

• Proficient computer skills and experience with CRM systems.

• Ability to work independently and manage multiple client accounts effectively.

• Comfortable working towards measurable sales and conversion objectives.

• A formal college degree is not necessary; relevant sales experience, communication skills, and proven conversion abilities are prioritized.

• Candidates must be willing to work US-aligned shifts.

• Availability on Sundays is required.

• Flexibility during the December holiday season is important.

• Experience in medical aid or health insurance sales is a plus.

• Background in life insurance or other consultative insurance sales is beneficial.

• Experience in healthcare or medical call centers is advantageous.

• Knowledge of patient admissions, medical intake, or appointment conversion is a plus.

• Experience selling services is an advantage.

• Previous experience working with US-based clients is beneficial.

• Exposure to ABA therapy, behavioral health, or pediatric healthcare is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.

• Flexible working hours to accommodate personal commitments.

• Health and wellness benefits, including medical aid options.