Healthcare Outreach Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate care coordination activities for members across all omnichannel operations.

• Schedule appointments for members across various service lines.

• Administer assessments and conduct surveys.

• Complete quality gap closures.

• Support initiatives related to customer care.

• Provide education to members.

• Act as the primary contact for members at Arkos Health.

• Ensure positive interactions with members across all omnichannel operations.

• Explain services and secure verbal consent when scheduling members for specific call campaigns.

• Coordinate and oversee care coordination tasks in accordance with contracts with health plans and referring providers.

• Initiate timely outreach, confirm eligibility, document member interactions, and schedule members utilizing the designated company scheduling system.

• Work independently from a remote location when needed, using company-provided telephonic systems and peripherals.

• Ensure adherence to Arkos Health and HIPAA guidelines.

• Perform additional call center-related duties as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Some college education or medical certification is preferred.

• Previous experience in a call center and/or customer service is preferred.

• Familiarity with medical terminology and member care is preferred.

• Bilingual skills (Spanish-speaking) are advantageous, but not mandatory.

• Weekend availability is preferred, though not required.

• Strong technical skills with Microsoft products, particularly Excel.

• Excellent multitasking abilities, including searching for and entering information on a computer, navigating multiple windows/screens, and accurately inputting information while managing calls.

• Capacity to thrive in a fast-paced environment.

• Strong interpersonal skills, including the ability to build rapport and adjust tone, pace, and timing.

• Self-motivated with a positive attitude towards problem-solving and continuous improvement aligned with team objectives.

• Must pass a pre-employment drug test and background check.

• Eligibility to work in the United States verified through E-Verify.

🏝️ Benefits

• Employer-paid medical, dental, and vision premiums at no cost to you.

• Employer-paid short-term disability premiums at no cost to you.

• Employer-paid life insurance premiums at no cost to you.

• Employer matching 401(k).

• 15 days of combined annual sick/vacation leave during your first year.

• 10 paid holidays.

• A day off for your birthday!