Healthcare Call Center Representative

This is a fully remote position, open to applicants in Pennsylvania, +2 more states.

📋 Description

• Manage a substantial volume of incoming calls related to healthcare.

• Provide assistance to members and healthcare providers regarding claims status, eligibility, benefits, and general inquiries about healthcare.

• Efficiently navigate various computer systems and applications simultaneously.

• Utilize Avaya and other necessary call-handling systems as needed.

• Deliver accurate, professional, and empathetic customer service.

• Accurately and thoroughly document customer interactions.

• Achieve established performance and quality metrics within the call center.

• Adhere to company policies, procedures, and attendance standards.

• Engage fully in a virtual training program with camera on.

• Maintain active participation and involvement throughout training and working hours.

⛳️ Requirements

• A high school diploma or GED is required.

• At least 1 year of customer service experience is necessary.

• Excellent verbal and written communication skills are essential.

• Strong abilities in computer navigation and multitasking are required.

• Capacity to perform effectively in a fast-paced, high-volume call center environment.

• Keen attention to detail and strong problem-solving capabilities are needed.

• A professional demeanor with exceptional attendance and punctuality is expected.

• Must be comfortable working on camera during training and as necessary.

• A quiet, professional, and distraction-free home workspace is required.

• Reliable high-speed internet connection is mandatory.

• Flexibility to work any required 8-hour shift between 8:00 AM and 8:00 PM, including the 11:30 AM–8:00 PM shift.

• Local candidates from Pittsburgh, PA; Wilmington, DE; Camp Hill, PA; or Parkersburg, WV are preferred.

• Must reside within a 45-minute commute of the relevant office location.

• U.S. citizenship is required.

• Previous experience in a healthcare or health insurance call center is preferred.

• Experience addressing member or provider inquiries is advantageous.

• Prior high-volume call center experience is preferred.

• Familiarity with CRM systems is beneficial.

• Experience using multiple applications and systems simultaneously is preferred.

• Bilingual candidates fluent in Spanish and English are strongly encouraged to apply.

🏝️ Benefits

• A $250 Training Completion Bonus awarded upon successful completion of training and meeting attendance and performance criteria.

• A $500 Retention Bonus offered after successfully completing the first 6 months.

• Potential for contract-to-hire status leading to permanent employment based on performance, attendance, and business requirements.

• Remote work options available for local candidates.

• Participation in a camera-on virtual training program.