Healthcare Appointment Setter

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Manage incoming calls from potential, current, and previous patients, averaging around 10 calls daily.

• Utilize sales and closing techniques to transform patient inquiries and qualified leads into scheduled evaluations.

• Perform outbound follow-up calls with prospective and past patients, averaging about 25 calls each week.

• Address patient queries, navigate objections, and promote appointment bookings.

• Oversee leads through GoHighLevel CRM while ensuring accurate records and follow-up actions.

• Adhere to a structured callback timeline, which includes initial contact, a 2-day follow-up, and another follow-up three days afterward.

• Reactivate dormant leads and former patients to generate new appointment opportunities.

• Organize appointments using Jane EMR or comparable healthcare systems.

• Assist with secure payment processing and maintain precise patient and scheduling records.

• Support Instagram and Facebook content posting, engagement, and basic marketing efforts.

• Collaborate with the current content creator on social media projects.

• Handle emails, administrative requests, data entry, and recordkeeping.

• Provide general virtual administrative assistance and contribute to basic marketing content creation when necessary.

⛳️ Requirements

• Minimum of 1 year of experience in appointment setting, sales, or a related field.

• Proven track record of converting leads and inquiries into confirmed appointments or consultations.

• Experience in outbound calling, nurturing leads, handling objections, and reactivating patients.

• Confident, persuasive, professional, and patient-friendly telephone demeanor.

• Background in medical reception, patient coordination, or healthcare appointment-setting preferred; experience in physical therapy, pelvic floor therapy, or women's health is highly desirable.

• Familiarity with GoHighLevel, Jane EMR, or similar systems; prior experience with Jane EMR is preferred.

• Ability to independently manage leads, consistently follow up, and meet appointment conversion targets.

• Knowledge of patient confidentiality and healthcare privacy regulations.

• Basic experience with Instagram, Facebook, and marketing support is advantageous.

• Must communicate in English clearly and professionally, both verbally and in writing.

• Relevant work experience is required.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must be available for video meetings with the camera on when necessary.

• Reliable laptop or desktop computer is essential.

• Consistent high-speed internet connection of at least 25 Mbps is required.

• Noise-canceling headset is necessary.

• A working webcam for virtual meetings is required.

• A quiet and professional work environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client.

• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional performance-based incentives, bonuses, or increased hours contingent on performance.

• Optional contractor perks and client-approved allowances.