Health & Life Sciences Program Advisory Director

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Provide guidance on large, intricate customer engagements as a senior executive-facing individual contributor within the Global Life Sciences Acceleration Hub of Salesforce Professional Services.

• Offer short-term advisory assistance across a range of accounts.

• Counsel on governance, program management practices, escalation management, and risk oversight.

• Assist Program Executives and delivery teams currently involved in engagements.

• Facilitate and engage in steering committees and governance forums.

• Create governance frameworks, program oversight, risk mitigation strategies, and schedules for smaller accounts.

• Transition ongoing program management responsibilities to system integrator partners following established advisory engagements.

• Develop forward-looking strategies and outline pathways for modifications to IT strategy, policies, processes, personnel, governance, and partnerships.

• Convert program delivery into quantifiable business results.

• Utilize AI tools and agentic workflows to enhance program team performance, speed up insights, and minimize manual labor.

• Evaluate and enhance program strategy, management methods, and governance frameworks.

• Align engagement goals, results, and success KPIs.

• Act as a trusted subject matter expert (SME) advisor to executive-facing delivery leaders.

• Provide counsel to Program Executives and manage Salesforce communications up to the CxO level.

• Enhance overall service delivery quality and ensure identification and management of program risks.

• Safeguard bid-versus-delivered margins by identifying risks and governance deficiencies early.

• Propel transformational initiatives involving AI and agentic capabilities to meet customer goals.

• Align IT strategy, governance, processes, and stakeholder decisions to boost adoption and utilization.

• Anticipate, alleviate, and handle risks for Salesforce and its customers.

• Cultivate and expand business relationships while developing a delivery-originated pipeline.

• Collaborate with Sales, Success, Technology & Product, and Support teams to drive adoption initiatives and sustain internal alignment.

• Build multi-threaded executive relationships within client accounts.

⛳️ Requirements

• Proven experience utilizing AI productivity tools, automation, or agentic workflows in a professional services or program delivery environment, demonstrating measurable improvements in delivery efficiency, team output, or client results.

• 12+ years of experience in professional services or consulting delivery.

• Extensive expertise in program execution, including financials, risk management, scope, and customer outcomes.

• A successful track record of leading large, complex programs valued at over $10M with measurable business results.

• Over 5 years of experience leading large, cross-functional delivery teams across various geographies and workstreams.

• Capability to lead both direct and indirect team members, including third-party system integrators, without formal authority.

• Direct experience managing engagement-level program financials, including budget forecasting, financial management, revenue control, earned value analysis, contingency management, and delivered versus bid margin.

• Comprehensive knowledge of system development, implementation, and operational readiness concepts, practices, procedures, and deliverables.

• Ability to collaborate with technical teams on thorough operational planning and resolve technical issues.

• Experience leading steering committees and managing executive-level customer relationships.

• Proficient in conducting data-driven discussions regarding budgets, resources, timelines, and formal outcomes, and making decisions under pressure.

• Ability to manage multiple concurrent accounts and engagements effectively.

• Experience with structured sales-to-delivery transitions or similar intake processes.

• Skill in proactively identifying and escalating delivery risks.

• Capacity to collaborate across global time zones and regions.

• Exceptional executive presence along with strong verbal and written communication abilities.

• Proficient in leading high-impact workshops and customizing messaging for different audiences.

• Bachelor's degree required.

• Preferred: hands-on experience with delivering Agentforce or similar enterprise AI platform implementations.

• Preferred: PMP, PgMP, SAFe, or equivalent program management certification.

• Preferred: Agile SCRUM Master certification.

• Preferred: 10+ years of experience using and/or implementing Salesforce core products, including Sales Cloud and Service Cloud.

• Salesforce platform certifications will be necessary as part of this role and can be obtained through the global education reimbursement program.

• Preferred: expertise in the Health & Life Sciences domain.

• Preferred: experience with outcomes-based or fixed-fee delivery models.

• Preferred: capability to negotiate and resolve delivery conflicts, including change orders and scope disputes.

🏝️ Benefits

• Travel may be required approximately 25% of the time, with specific travel needs depending on the customer.

• Access to a global education reimbursement program for Salesforce platform certifications.

• Paid time off programs.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Mental health support services.

• Paid parental leave.

• Life insurance coverage.

• Disability insurance coverage.

• 401(k) retirement plan.

• Employee stock purchase program.

• Incentive compensation may be available for eligible positions.

• Equity opportunities may be provided for eligible roles.