Health Information Specialist I

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Accurately and efficiently process requests for release of information and patient medical records.

• Respond to calls from patients, insurance providers, and attorneys, providing updates on medical record statuses.

• Receive and handle patient health information in accordance with company and facility policies.

• Ensure confidentiality, security, and HIPAA compliance for sensitive patient information.

• Maintain a solid understanding of company and facility software systems.

• Report any work-related issues, site challenges, and variations in workload to the manager.

• Oversee patient health records and take measures to protect them.

• Prepare new patient charts utilizing both paper and electronic health record sources.

• Organize medical records in a standard format, ensuring their accuracy and completeness.

• Convert physical documents into digital images for electronic medical records.

• Retrieve and send patient records to both internal and external requestors appropriately.

• Manage incoming and outgoing calls.

• Provide assistance to patients who walk in, as well as handle faxes, mail, data entry, and scheduling pickups as needed.

• Achieve site-specific productivity targets while performing additional assigned tasks.

⛳️ Requirements

• High School Diploma or GED required.

• Ability to travel between locations as necessary.

• Willingness to work overtime during peak periods when required.

• Basic proficiency in computer skills.

• Comfortable with regular use of phones, fax machines, printers, and other standard office equipment.

• Strong verbal and written communication skills in English.

• Detail-oriented with a focus on maintaining accurate and compliant medical records.

• Excellent data entry skills.

• Capable of working with minimal supervision and adapting to changing priorities and role requirements.

• Ability to organize and manage multiple tasks effectively.

• Quick to respond to requests in a fast-paced environment.

• Not eligible for employment sponsorship.

• Bonus: Experience in a healthcare setting.

• Bonus: Previous experience in production or metric-based roles.

• Bonus: Experience in customer service, face-to-face.

• Bonus: Proven ability to build relationships with on-site clients and customers.

• Bonus: Capability to provide process improvement suggestions and feedback to internal stakeholders.

🏝️ Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with a designated mentor.

• Company-provided equipment, including a computer, monitor, and virtual phone.

• Paid Time Off (PTO).

• Health insurance coverage.

• Vision insurance.

• Dental insurance.

• 401k Savings Plan.

• Tuition Assistance.

• Post-offer health screenings and vaccinations as required by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.