Health Information Specialist

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Accurately and efficiently process release-of-information requests, particularly medical record requests.

• Handle calls from patients, insurance providers, and attorneys, providing updates on medical record statuses.

• Receive and manage patient health information in accordance with organizational and facility policies.

• Uphold confidentiality, security, and compliance with HIPAA and medical privacy regulations.

• Oversee, protect, compile, and maintain patient health records.

• Create new patient charts using both paper and electronic health record systems.

• Ensure medical records are organized in standard order and verify their accuracy and completeness.

• Generate digital images of documents for electronic medical records.

• Retrieve and appropriately forward patient records to both internal and external requesters.

• Handle incoming and outgoing calls.

• Assist with walk-in patients.

• Support the handling of faxes, mail opening, data entry, and scheduling pickups.

• Maintain a working knowledge of company and facility software.

• Report work-related issues, site challenges, and varying workloads to the manager.

• Achieve site-specific productivity targets.

• Carry out additional assigned duties.

⛳️ Requirements

• High School Diploma or GED is required.

• Must be able to commute between locations as necessary.

• Willingness to work overtime during peak periods when needed.

• Basic proficiency in computer skills.

• Comfortable using phones, fax machines, printers, and other general office equipment.

• Possess professional verbal and written communication skills in English.

• Detail-oriented and focused on maintaining accurate and compliant medical records.

• Strong data entry skills are essential.

• Ability to work independently with minimal supervision and adapt to changing priorities.

• Capable of organizing and managing multiple tasks effectively.

• Able to respond promptly to requests in a fast-paced environment.

• This position does not qualify for employment sponsorship.

• Bonus: Experience in a healthcare setting.

• Bonus: Previous experience in production or metric-based roles.

• Bonus: In-person customer service experience is advantageous.

• Bonus: Ability to cultivate relationships with on-site clients and customers.

• Bonus: Openness to proposing new ideas, process improvements, and feedback to internal stakeholders.

🏝️ Benefits

• Comprehensive training program available both onsite and virtually, followed by job shadowing with a designated mentor.

• Company-provided equipment, including computer, monitor, virtual phone, and more.

• Paid Time Off (PTO).

• Health insurance coverage.

• Vision insurance options.

• Dental insurance plans.

• 401k Savings Plan.

• Tuition Assistance programs.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Post-offer health screenings and vaccinations as mandated by clients.