Health Information Retrieval Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise and coordinate chart retrieval efforts utilizing a variety of methods and initiatives.

• Manage and assess performance metrics and dashboards to generate actionable insights and enhancements in record retrieval processes.

• Establish AI-driven monitoring of program-wide KPIs for routine operational updates and leadership reporting.

• Assist in the establishment and/or expansion of Electronic Health Record (EHR) access.

• Enhance Devoted’s capacity to request provider records.

• Implement strategies to identify and resolve discrepancies in record retrieval initiatives.

• Collaborate with cross-functional teams to develop and/or refine processes.

• Support and enhance Devoted’s operational capabilities for obtaining provider attestations.

• Standardize and document all operational processes.

• Act as a primary liaison between the External Audit Program and internal departments such as Clinical Data Acquisition and Network to facilitate data exchange.

• Oversee the comprehensive management of the External Audit Program lifecycle.

⛳️ Requirements

• Demonstrated experience in healthcare operations management, particularly in audit preparation and medical record retrieval.

• Strong analytical abilities and capacity to interpret complex regulatory requirements and audit standards.

• Experience in managing performance metrics and dashboards to assess process effectiveness and promote continuous improvement.

• Experience in evaluating operations for potential automation opportunities and efficiency enhancements.

• Effective project management skills with experience in managing multiple priorities and deadlines in a dynamic environment.

• Exceptional communication and interpersonal abilities.

• Ability to collaborate effectively across teams and stakeholders.

• Proficiency in various EHR systems and healthcare data management platforms.

• High level of comfort in extracting and analyzing data using spreadsheets.

• Experience or willingness to utilize database query tools.

• Initiative-driven with a strong problem-solving attitude and adaptability to changing situations and requirements.

• Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred.

• Familiarity with CMS regulations, Medicare Advantage, and RADV audit processes is advantageous.

🏝️ Benefits

• Employer sponsored health, dental, and vision plan with low or no premium.

• Generous paid time off.

• $100 monthly mobile or internet stipend.

• Stock options available for all employees.

• Bonus eligibility for all roles excluding Director and above.

• Commission eligibility for Sales roles.

• Parental leave program.

• 401K program.