Head of Technology and AI Innovation – Life Sciences

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Develop and expedite the AI-driven delivery strategy for Salesforce's global Life Sciences Professional Services division.

• Act as a strategic connector between Professional Services, Customer Success, Product Management, Engineering, and Global Delivery.

• Create a holistic perspective on implementation trends, customer challenges, and delivery prospects across the global Life Sciences portfolio.

• Recognize implementation patterns and convert insights into AI, automation, reusable assets, implementation accelerators, and delivery innovation opportunities.

• Establish an ongoing feedback mechanism that transforms implementation experiences into scalable delivery capabilities.

• Outline the roadmap for Life Sciences-specific agentic delivery capabilities.

• Prioritize AI assets, accelerators, reusable frameworks, and implementation capabilities.

• Recommend strategic investment priorities and collaborate across Professional Services Technology to introduce capabilities to the market.

• Act as the main liaison between Global Professional Services, Customer Success, and Product Management for Life Sciences.

• Gather customer and delivery feedback and convert it into product enhancements, roadmap priorities, and best practices for implementation.

• Collaborate with Product Engineering to shape product strategy and future platform capabilities.

• Serve as the executive subject matter expert on Technology and AI Innovation within Life Sciences.

• Collaborate with Professional Services Delivery, Customer Success, Product, Global Delivery Centers, Agentic Innovation, Global Tools & Productivity Engineering, and Global Technology Foundations & Architecture.

• Define and prioritize the portfolio of Life Sciences-specific AI assets, implementation accelerators, reusable delivery patterns, and agentic solutions.

• Work with the ProServ Agentic Innovation Lab and engineering teams to transform customer insights into scalable technical capabilities.

• Establish governance to evaluate adoption, business impact, customer outcomes, and value realization.

• Lead and cultivate a high-performing global team of around 20 professionals.

• Promote innovation, customer focus, continuous learning, and an AI-first mindset.

• Drive measurable enhancements in customer success, delivery productivity, AI adoption, and operational excellence.

⛳️ Requirements

• Over 15 years of leadership experience in Professional Services, enterprise software, digital transformation, Life Sciences consulting, or technology sectors.

• In-depth knowledge of the Life Sciences industry, enterprise implementation programs, and customer transformation initiatives.

• Proven track record of collaboration across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders.

• Demonstrated ability to translate customer requirements into product strategies, technology investments, reusable assets, or delivery innovations.

• Experience leading global, cross-functional teams and influencing stakeholders without direct authority.

• Exceptional executive communication, strategic thinking, and stakeholder management capabilities.

• Familiarity with AI-enabled delivery models, Agentforce, agentic technologies, automation platforms, or enterprise AI solutions is preferred.

• Experience within the Salesforce Life Sciences Cloud or broader Salesforce ecosystem is preferred.

• Background in developing industry accelerators, reusable implementation assets, or customer success frameworks is preferred.

• Experience in healthcare, pharmaceuticals, medical devices, biotechnology, or regulated industries is preferred.

🏝️ Benefits

• Time off programs

• Medical insurance

• Dental insurance

• Vision insurance

• Mental health support

• Paid parental leave

• Life insurance

• Disability insurance

• 401(k)

• Employee stock purchasing program

• Incentive compensation may be available for eligible roles

• Equity may be available for eligible roles

• Reasonable accommodation during the application or recruiting process