Lead Account Technology Strategist – ATS

This is a fully remote position, open to applicants in Connecticut, +6 more states.

📋 Description

• Develop strategic alliances with technical influencers, key decision-makers, and executives from customers.

• Identify essential revenue-generating use cases that are supported by Citrix solutions.

• Evaluate how Citrix solutions align with clients' business priorities.

• Create customer success roadmaps to enhance use cases and boost solution adoption.

• Coordinate cross-functional teams and resources to fulfill customer success objectives.

• Articulate solution value at both business and technical levels.

• Address technical and business objections while facilitating adoption and renewal processes.

• Establish and maintain regular communication with key customer contacts.

• Act as the primary liaison for customer relationship management and technical support issues.

• Conduct technical presentations and product demonstrations, either remotely or on-site.

• Assign and review tasks across complex, multi-product projects.

• Supervise success criteria, design, and development of multi-product proof-of-concepts.

• Provide thought leadership on industry trends and competitive offerings.

• Contribute to creating value and technical knowledge within the broader team.

• Guide, coach, mentor, and share expertise with less-experienced ATSs and cross-functional team members.

⛳️ Requirements

• A minimum of 8 years in presales, solution engineering, technical consulting, field CTO roles, or other relevant positions.

• At least 8 years of experience in supporting, designing, or delivering enterprise technology solutions.

• In-depth understanding of business value drivers for significant technology acquisitions.

• Strong analytical, critical-thinking, and negotiation skills, especially at senior stakeholder levels.

• Capability to navigate complex and ambiguous customer issues by collecting and analyzing information.

• Exceptional written and verbal communication abilities.

• Proficiency in tailoring technical presentations to audiences with diverse levels of technical knowledge.

• Recent experience with Citrix and/or NetScaler technologies.

• Willingness to travel up to 60% of the time to customer sites, corporate offices, and events.

• Experience collaborating with technology service providers, ISVs, and channel partners.

• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience.

• Proven track record of driving the adoption of technical solutions alongside Enterprise sales teams and/or within a complex organization.

• Background in technical security areas, including IAM, Zero Trust, virtualization, endpoint management, thin client computing, ADC infrastructure, traffic management/load balancing, WAF, and observability.

• Familiarity with Microsoft Azure, Amazon Web Services, and/or Google Cloud Platform.

🏝️ Benefits

• Eligibility for annual bonuses.

• Opportunities for sales incentives.

• Comprehensive healthcare benefits.

• Life insurance coverage.

• Disability benefits.

• 401(k) plan with company matching.

• Flexible remote work arrangement.

• Reasonable accommodations provided during the application process.