Head of Technical Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete post-sale technical engagement framework.

• Grow, develop, and enhance the Technical Account Management team.

• Establish standards, processes, playbooks, and engagement models for post-sale technical deployments.

• Set KPIs that reflect the value delivered to customers.

• Recruit, train, and expand a global team of Technical Account Managers.

• Ensure customers derive measurable benefits, including improved detections, expedited investigations, and reduced costs and complexities.

• Cultivate relationships with strategic accounts at both technical and executive levels.

• Act as the senior technical escalation point for intricate customer issues.

• Identify risks within the portfolio and drive mitigation strategies.

• Collaborate with Account Management, Support, Product, and Engineering teams to enhance retention and resolve challenges.

• Convert customer patterns, pain points, and gaps into product insights.

• Represent customer requirements in roadmap planning.

• Champion agentic detections and AI-driven security workflows.

• Travel to customer locations for critical engagements about 50% of the time.

• Report directly to Vega's Co-Founder & CTO.

⛳️ Requirements

• Over 10 years of experience working directly with customers in technical account management, pre-sales, customer success, or security consultancy roles.

• At least 5 years of demonstrable experience in managing and scaling a TAM team within B2B SaaS.

• Practical experience with SIEM or security analytics platforms.

• Background in a cybersecurity firm; startup experience is highly desirable.

• Proven success with large enterprises, including Fortune 100 companies.

• Strong foundational knowledge of cloud platforms such as AWS, Azure, and/or GCP.

• Exceptional leadership and communication skills, equally effective with technical teams and C-suite executives.

• Ability to thrive in a fast-paced, high-growth global startup environment where processes are still being developed.

• Experience in a SOC, Security Engineering, Incident Response, or Threat Hunting role.

• Expertise in building post-sale organizations from scratch.

• Familiarity with KQL (Kusto Query Language).

🏝️ Benefits

• Travel to customer sites for key engagements (~50% of the time).