Head of Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, enhance, and expand the operational, data, and technology framework across Sales, Marketing, Customer Success, Finance, and Partnerships.

• Take ownership of the architecture and implementation of the RevTech stack, which includes HubSpot and Chargebee.

• Spearhead lead management, funnel optimization, enablement and ramp initiatives, as well as the deployment of AI technologies.

• Assess current tools prior to introducing new ones and transition from manual reporting to automated signals.

• Supervise a small RevOps team consisting of 2 direct reports.

• Create sophisticated automation workflows across Marketing, Sales, Customer Success, Finance, and Partnerships.

• Implement AI tools and knowledge management systems to enhance operational efficiency.

• Manage new-hire ramp time and design onboarding, coaching, and exception-based reporting workflows.

• Collaborate with Sales leadership on compensation structure and team positioning to boost pipeline productivity.

• Identify pipeline leaks and conversion challenges across various channels.

• Construct executive dashboards, forecasting models, and predictive analytics.

• Enhance speed-to-lead, decision-maker contact rates, expansion efficiency, and retention results.

• Establish data capture, structure, and governance throughout the customer lifecycle.

• Improve CRM hygiene, billing accuracy, reporting integrity, and system interoperability.

• Lead, recruit, and mentor 2 direct reports.

• Work alongside Sales, Marketing, Customer Success, Finance, Product, and Executive Leadership on PLG initiatives, upgrade paths, monetization strategies, and GTM infrastructure.

• Directly report to executive leadership.

⛳️ Requirements

• 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement, with a proven track record of leading teams or significant strategic projects.

• Extensive expertise in configuring and managing HubSpot.

• Strong background in billing/subscription management platforms (such as Chargebee or comparable) and operational architecture.

• Practical experience in implementing modern automation tools.

• Proactive involvement in deploying AI solutions, including AI-driven knowledge or enablement systems.

• Experience in owning, measuring, or influencing new-hire ramp time and onboarding results as key operational metrics.

• Solid analytical skills with hands-on experience querying raw data, constructing forecasting models, and designing executive-level dashboards.

• Proficient in SQL, BI tools, or advanced analytics platforms.

• Demonstrated success in evaluating, consolidating, or replacing major GTM and business software platforms.

• Nice to have: direct experience with Chargebee, subscription management, and revenue recognition workflows.

• Nice to have: experience supporting product-led growth strategies, automated upgrade paths, and expansion loops.

• Nice to have: experience scaling a RevOps function in a rapidly growing SaaS tech company.

• Nice to have: background in supporting SMB, Mid-Market, and Enterprise environments.

• Nice to have: in-depth understanding of marketing attribution models and demand generation tech stacks.

🏝️ Benefits

• 100% remote work environment.

• Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical).

• Equity package.

• Flexible PTO with a minimum of 15 days.

• Generous Parental Leave.

• FSA and HSA options.

• 401(k).

• Growth & Wellness Stipend.

• WFH Equipment stipend.

• Opportunity to work with cutting-edge technology and AI tools.

• A collaborative, high-ownership culture with clear pathways for career advancement.

• Comprehensive benefits and flexible work arrangements.