Head of Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, enhance, and expand the operational, data, and technological framework across Sales, Marketing, Customer Success, Finance, and Partnerships.

• Revolutionize systems, billing infrastructure, reporting, and go-to-market strategies into an efficient growth engine.

• Manage a compact RevOps team consisting of 2 direct reports.

• Take charge of the architecture and implementation of the RevTech stack, which includes HubSpot and Chargebee.

• Oversee lead management, funnel optimization, enablement and ramp processes, and AI integration.

• Direct responsibility for the architecture of essential revenue systems, enhancing existing platforms before considering new expenditures.

• Create automation workflows that span across Marketing, Sales, Customer Success, Finance, and Partnerships.

• Implement AI tools and maintain dynamic AI knowledge bases to enhance operational efficiency.

• Manage and minimize the ramp-up time for new hires through effective onboarding, coaching, and reporting workflows.

• Collaborate with Sales leadership on compensation structures and team assignments to boost pipeline productivity per representative.

• Identify pipeline leaks and conversion obstacles across various channels.

• Construct executive dashboards, forecasting models, and predictive analytics.

• Establish data capture, structure, governance, CRM hygiene, billing precision, reporting integrity, and system interoperability.

• Lead, recruit, and mentor 2 direct reports.

• Work alongside Sales, Marketing, Customer Success, Finance, Product, and Executive Leadership on PLG strategies, upgrade paths, monetization, and GTM infrastructure.

• Report directly to executive leadership.

⛳️ Requirements

• 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement, with a proven history of leading teams or significant strategic initiatives.

• Extensive expertise in configuring and managing HubSpot.

• Strong background in billing/subscription management platforms (Chargebee or similar) and operational architecture.

• Demonstrated experience in implementing modern automation tools.

• Proactive experience in deploying AI solutions, including AI-driven knowledge or enablement systems.

• Experience in managing, measuring, or influencing new-hire ramp time and onboarding results as key operational metrics.

• Strong analytical skills with direct experience in querying raw data.

• Familiarity with building forecasting models and designing executive dashboards using SQL, BI tools, or advanced analytics platforms.

• Proven ability to evaluate, consolidate, or replace major GTM and business software platforms.

• Completion of the Wonderlic Assessment is required before the end of the interview process.

• Candidates must be based in the US.

• Nice to have: direct experience with Chargebee, subscription management, and revenue recognition workflows.

• Nice to have: experience in supporting PLG strategies, automated upgrade paths, and expansion loops.

• Nice to have: experience in scaling RevOps within a rapidly growing SaaS technology company.

• Nice to have: multi-segment GTM experience across SMB, Mid-Market, and Enterprise.

• Nice to have: in-depth understanding of marketing attribution models and demand generation technology stacks.

🏝️ Benefits

• 100% remote work environment.

• Medical, Dental, and Vision insurance provided within 30 days (100% employer-covered medical).

• Equity package.

• Flexible PTO with a minimum of 15 days.

• Generous Parental Leave.

• FSA and HSA options available.

• 401(k) plan.

• Growth & Wellness Stipend.

• Stipend for WFH equipment.

• Opportunity to work with cutting-edge technology and AI tools.

• A collaborative culture with high ownership and clear career advancement opportunities.

• Comprehensive benefits and flexible work arrangements to promote your well-being.