Head of IT

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Take ownership of the strategy, roadmap, budget, and vendor landscape for internal IT.

• Lead, nurture, and develop the IT Support and IT Tooling & Automation teams.

• Manage IT as an employee-focused product, assessing service levels and prioritizing based on business impact.

• Administer, integrate, streamline, and document essential SaaS applications for the business.

• Design workflows driven by APIs and ensure data synchronization across various platforms.

• Oversee vendor selection, consolidation, licensing, renewals, and make decisions based on cost versus value.

• Advocate for code-first automation utilizing scripts, internal services, event-driven pipelines, CLI tools, and ChatOps.

• Develop and enhance automated onboarding, offboarding, identity provisioning, and IT self-service capabilities.

• Establish the technical standards for the IT Tooling & Automation team, review designs, and contribute directly.

• Manage the internal AI tool portfolio, which includes evaluation, procurement, administration, governance, cost management, and lifecycle oversight.

• Provide AI-powered support assistants, knowledge retrieval, ticket triage and resolution, and operational automation.

• Collaborate with AI Enablement and AI champions to foster widespread adoption.

• Define AI data handling, model, and vendor guidelines in partnership with Security and Legal teams.

• Assess AI adoption, usage, costs, and its impact on productivity.

• Deliver person-centric IT support for a global remote workforce and conduct root-cause analyses.

• Manage SSO/SAML/SCIM, identity lifecycle automation, MDM, password management, and access audits in line with Zero Trust principles.

• Collaborate with Information Security to ensure compliance with ISO 27001 and audit readiness.

⛳️ Requirements

• 10+ years of experience in IT engineering, business systems engineering, or internal platform engineering at SaaS or tech companies.

• 3+ years of experience leading a team responsible for internal business systems and automation.

• Practical ability to read, review, and write automation code in Python or a similar programming language.

• Proficiency with APIs, webhooks, OAuth flows, and integration frameworks.

• Proven track record of managing a modern SaaS business application landscape, including cross-system integration and data synchronization at scale.

• Demonstrated experience delivering AI tooling, including LLM assistants, knowledge retrieval, AI-assisted support, or agentic workflow automation.

• Familiarity with AI account administration, governance of seats and usage, cost control, and operational guardrails.

• Extensive experience with SSO/SAML/SCIM, identity lifecycle automation, MDM, and Zero Trust access frameworks.

• Experience in supporting or achieving compliance with ISO 27001, SOC2, or GDPR security audits.

• Experience in vendor and budget management across a significant SaaS portfolio.

• Experience serving a remote-first, globally distributed workforce with a person-first service approach.

• Excellent communication skills in English, suitable for both technical and non-technical audiences, including executives.

• Nice-to-have: familiarity with agentic platforms and protocols, Claude/Gemini Enterprise/OpenAI/Copilot ecosystems, FinOps-style AI and cloud spend governance, SRE practices, and tool consolidation after growth or mergers and acquisitions.

🏝️ Benefits

• Join a self-motivated, forward-thinking, multicultural team.

• Enjoy total flexibility: 100% remote work, allowing you to operate from wherever you are most effective.

• Participate in an innovation-driven culture that promotes the automation of manual internal processes.

• Access to a modern tool and AI stack, with the autonomy and budget to influence its development.

• Opportunity to shape a strategic area of the business with high visibility and significant impact.