Head of Human Resources

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess current HR operations to identify areas for enhancing efficiency, consistency, and scalability.

• Formulate and execute comprehensive HR policies, standard operating procedures (SOPs), and uniform workflows throughout the employee lifecycle.

• Create structured processes for onboarding, employee development, performance evaluations, promotions, compensation assessments, and offboarding.

• Introduce HR systems and automation tools to minimize administrative tasks and boost operational efficiency.

• Ensure HR practices align with organizational growth while adhering to relevant employment laws and regulations.

• Design and establish company-wide performance management frameworks that link individual contributions to organizational goals.

• Set KPIs, measurable expectations, accountability systems, performance assessments, feedback mechanisms, and performance enhancement plans.

• Develop recognition and development programs that acknowledge significant contributions and foster continuous improvement.

• Create recruitment strategies and workforce plans that address current and anticipated hiring demands.

• Supervise the recruitment team, oversee candidate pipelines, manage hiring processes, enhance candidate experience, track recruiting KPIs, and strengthen employer branding.

• Initiate employee engagement, satisfaction, retention, feedback, survey, and career advancement initiatives.

• Examine turnover trends to devise actionable retention strategies.

• Collaborate with executive leadership on organizational structures, succession planning, leadership development, and organizational change.

• Mentor managers on leadership, performance management, employee development, and conflict resolution.

• Develop HR dashboards and reporting systems that cover turnover, retention, recruitment efficiency, absenteeism, and engagement metrics.

• Analyze workforce data and transform HR insights into strategies that enhance organizational performance.

• Establish consistent reporting and review processes with executive leadership.

⛳️ Requirements

• Over 7 years of progressive HR experience.

• Minimum of 3 years in a leadership or management role within HR.

• Experience in BPO, shared services, professional services, or high-growth environments is strongly preferred.

• In-depth understanding of talent acquisition, employee relations, performance management, organizational development, and HR compliance.

• Practical experience in designing and implementing KPI frameworks, employee performance management systems, and HR operational processes.

• Proficient in using workforce analytics and business metrics to inform decision-making.

• Experience with HRIS platforms, applicant tracking systems, performance management software, and workflow automation tools is highly regarded.

• Familiarity with organizational development, continuous improvement, and change management methodologies is a significant advantage.

• Ability to communicate confidently with executives, department heads, managers, and employees across all levels.

• Competence in navigating difficult conversations, resolving conflicts, and building trust while upholding accountability.

• Capability to balance employee advocacy with business needs.

• Proficient in managing ambiguity, prioritizing competing tasks, and making decisions in a dynamic environment.

• Strong awareness of how personnel decisions impact productivity, operational efficiency, profitability, and long-term growth.

🏝️ Benefits

• Influence the Future of High Scale: Develop the people strategy, organizational structure, and HR systems that will facilitate the company's next growth phase.

• Direct Executive Collaboration: Partner closely with executive leadership to shape company-wide decisions, formulate organizational strategies, and drive impactful business improvements.

• Cultivate a High-Performance Organization: Design performance management systems, leadership development programs, and employee experiences that empower talented individuals to reach their maximum potential.

• Genuine Ownership & Autonomy: Lead the HR function with the freedom to propose new ideas, challenge existing practices, and implement significant organizational enhancements.

• Leadership & Career Advancement: Take a pivotal role in scaling an international organization, with opportunities to broaden your responsibilities as the business expands.

• A Culture That Fosters Innovation: Join a motivated, collaborative team that values curiosity, accountability, creative problem-solving, and a readiness to tackle challenges that propel the company forward.