Head of Human Resources

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assess current HR operations and pinpoint areas for enhancing efficiency, consistency, and scalability.

• Create and enforce detailed HR policies, SOPs, and standardized processes throughout the employee lifecycle.

• Establish organized procedures for onboarding, employee development, performance evaluations, promotions, compensation assessments, and offboarding.

• Introduce HR systems and automation tools to minimize administrative tasks and elevate operational efficiency.

• Ensure HR practices align with organizational growth and adhere to relevant employment laws and regulations.

• Design and implement a company-wide performance management framework that links individual contributions to organizational goals.

• Set KPIs, measurable expectations, accountability frameworks, regular assessments, feedback systems, and performance enhancement plans.

• Formulate recruitment strategies and manage recruitment activities, candidate pipelines, candidate experiences, recruiting KPIs, and employer branding.

• Create initiatives for employee engagement, feedback, surveys, retention, career advancement, and professional development.

• Collaborate with executive leadership on organizational frameworks, succession planning, leadership development, change initiatives, and employee alignment.

• Mentor managers on leadership, performance management, employee development, and conflict resolution.

• Develop HR dashboards and reporting systems; monitor turnover, retention, recruitment efficiency, absenteeism, and engagement metrics.

• Analyze workforce data and convert HR insights into actionable strategies.

• Establish regular reporting and review protocols with executive leadership.

⛳️ Requirements

• Over 7 years of progressive HR experience.

• A minimum of 3 years in an HR leadership or management role.

• Proven track record in leading HR operations, formulating people strategies, and implementing systems that foster organizational growth.

• Experience within BPO, shared services, professional services, or high-growth organizations is highly desirable.

• Strong grasp of talent acquisition, employee relations, performance management, organizational development, and HR compliance.

• Practical experience in designing and implementing KPI frameworks, employee performance management systems, and HR operational processes.

• Proficiency in utilizing workforce analytics and business metrics to inform decision-making.

• Experience with HRIS platforms, applicant tracking systems, performance management software, and workflow automation tools is highly valued.

• Knowledge of organizational development, continuous improvement, and change management methodologies is a significant advantage.

• Capability to communicate confidently with executives, department heads, managers, and employees at all levels.

• Skill in navigating challenging conversations, resolving conflicts, and building trust while maintaining accountability.

• Ability to balance employee advocacy with organizational priorities.

• Proficiency in managing ambiguity, prioritizing competing tasks, and making decisions in a dynamic environment.

• Strong understanding of how personnel decisions impact productivity, operational efficiency, profitability, and long-term business growth.

🏝️ Benefits

• Shape the Future of High Scale: Develop the people strategy, organizational structure, and HR systems that will facilitate the company's next growth phase.

• Direct Executive Partnership: Collaborate closely with executive leadership to influence company-wide decisions, formulate organizational strategies, and drive significant business improvements.

• Build a High-Performance Organization: Establish performance management systems, leadership development programs, and employee experiences that enable talented individuals to reach their full potential.

• Real Ownership & Autonomy: Take charge of the HR function with the chance to introduce new ideas, challenge existing processes, and implement impactful organizational enhancements.

• Leadership & Career Growth: Play a pivotal role in scaling an international organization, with prospects for expanding your responsibilities as the business evolves.

• A Culture That Embraces Innovation: Join an ambitious, collaborative team that values curiosity, accountability, creative problem-solving, and a willingness to tackle challenges.