Head of Human Resources

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Assess current HR operations to pinpoint areas for enhancing efficiency, consistency, and scalability.

• Create and execute HR policies, standard operating procedures (SOPs), and uniform employee lifecycle workflows.

• Develop processes for onboarding, employee development, performance evaluations, promotions, compensation reviews, and offboarding.

• Introduce HR systems and automation tools.

• Ensure compliance with relevant employment laws and regulations in HR practices.

• Design comprehensive performance management frameworks, key performance indicators (KPIs), accountability systems, feedback mechanisms, and performance improvement plans.

• Implement recognition, development, career advancement, and professional development initiatives.

• Formulate recruitment strategies and workforce planning.

• Supervise the recruitment team, manage candidate pipelines, hiring processes, and enhance candidate experience.

• Set recruiting KPIs and bolster employer branding.

• Enhance employee satisfaction, engagement, and retention through feedback systems, surveys, and engagement assessments.

• Analyze turnover patterns and devise retention strategies.

• Collaborate with executive leadership on organizational structure and change initiatives.

• Mentor managers in leadership, performance management, employee development, and conflict resolution.

• Establish leadership development and succession planning programs.

• Create HR dashboards and reporting systems.

• Monitor turnover, retention, recruitment efficiency, absenteeism, and engagement indicators.

• Analyze workforce data and convert HR insights into actionable strategies for the organization.

⛳️ Requirements

• Minimum of 7 years of progressive HR experience.

• At least 3 years in a leadership or management role within HR.

• Proven experience in leading HR operations, crafting people strategies, and implementing systems that facilitate organizational growth.

• Preferably experienced in BPO, shared services, professional services, or rapidly growing organizations.

• Strong grasp of talent acquisition, employee relations, performance management, organizational development, and HR compliance.

• Practical experience in designing and implementing KPI frameworks, employee performance management systems, and HR operational processes.

• Familiarity with using workforce analytics and business metrics for informed decision-making.

• Highly valued experience with HRIS platforms, applicant tracking systems, performance management software, and workflow automation tools.

• Knowledge of organizational development, continuous improvement, and change management methodologies is a significant asset.

• Demonstrated ability to communicate effectively with executives, department heads, managers, and employees.

• Skilled in managing challenging discussions, resolving conflicts, building trust, and ensuring accountability.

• Capability to balance employee advocacy with business objectives.

• Competence in navigating ambiguity, managing competing priorities, and making swift decisions in a dynamic environment.

• Strong business acumen linking people decisions with productivity, operational efficiency, profitability, and business growth.

🏝️ Benefits

• Opportunity to shape the people strategy, organizational structure, and HR systems that will support High Scale’s growth.

• Direct collaboration with executive leadership.

• Ownership and independence in managing the HR function.

• Opportunities for leadership and career advancement as the organization evolves.

• A collaborative culture that values curiosity, accountability, creative problem-solving, and innovation.

• A workplace committed to equal opportunity and diversity.