Head of GTM Systems, AI

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take ownership of the internal AI operating model for GTM, which encompasses skills libraries, agent evaluations, costs, adoption, and ROI.

• Collaborate with Data and Enablement teams to establish AI operating practices.

• Serve as the primary user for AI initiatives and transform successful strategies into practices adopted by other departments.

• Oversee the long-term design of the GTM stack, integrating CRM, marketing automation, and customer success tools.

• Determine whether to build solutions in-house or purchase them.

• Identify optimal solutions for business challenges and evaluate their cost and feasibility.

• Lead and mentor five senior individual contributors across Salesforce, marketing/BDR, customer success systems, and web operations.

• Establish and uphold standards for documentation, testing, and deployment processes.

• Manage vendor relationships comprehensively, including evaluations, quarterly reviews, and renewals.

• Partner with leaders from Data, Enablement, Security, Finance, and other commercial functions.

• Facilitate the adoption and change management of new GTM capabilities across diverse teams.

• Set quarterly objectives and maintain transparency in team routines.

• Lead significant cross-functional changes from the planning phase to completion.

• Collaborate with performance and enablement teams to co-author quarterly objectives.

• Develop AI agents that monitor business data and proactively reach out to individuals, with clear business ownership and outcome metrics.

• Create a 12–18 month roadmap for systems infrastructure, operational methodologies, and the AI portfolio.

• Demonstrate the reinvestment of commercial capacity resulting from the team's efforts.

• Establish development paths with team members and position the team as the company's reference point for AI-native operations.

⛳️ Requirements

• A minimum of 5 years of experience with GTM systems, agentic/AI workflow products, revenue technology, enterprise SaaS, or related fields such as technical product management or consulting, where real systems were designed and implemented with a strong AI focus.

• Proficiency in transforming ambiguous business challenges into dependable, scalable tools.

• Familiarity with modern GTM systems, including Salesforce, marketing automation, enrichment, routing, attribution, lead-to-quote, billing, or customer lifecycle tools.

• Strong fluency in Salesforce is highly advantageous.

• Experience with modern AI tools, including agents, plugins or skills built on top of LLMs, connectors to business systems, and agent evaluations.

• Capability to define KPIs, conduct experiments, and leverage data to prioritize investments and assess their impact on pipeline, conversion, efficiency, and revenue.

• Strategic alignment and strong communication skills at an executive level.

• Ability to drive change through to successful adoption.

• Ability to succeed in fast-paced and ambiguous environments.

• Experience in conducting end-to-end vendor evaluations.

• Competence in setting and maintaining standards for documentation, testing, and deployment.

• Experience coaching senior individual contributors.

• Proficient in English (US/UK) at a B2 level or equivalent (FR).

• Passion for 360Learning's working environment and Convexity Culture.

🏝️ Benefits

• Compensation package that includes a base salary along with a variable component.

• Work From Home allowance.

• Social security coverage.

• Health insurance benefits.

• Unemployment insurance support.

• Common contingency provisions.

• Salary guarantee fund.

• Flexible working hours.

• Complete remote work opportunity from anywhere in Spain.

• Access to six active Employee Resource Groups focused on Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

• Engagement in Corporate Social Responsibility initiatives and adherence to the CSR Charter.

• Framework for Convexity Culture along with resources for teams, products, and processes.