Head of GTM Systems, AI

This is a fully remote position, open to applicants in France.

📋 Description

• Shape the future of the company's operations by enhancing its GTM systems and AI functionalities.

• Manage the internal AI operating model for GTM, which includes skills libraries, agent assessments, costs, adoption rates, and ROI.

• Collaborate with Data and Enablement teams to develop the AI operating model.

• Transform effective AI methodologies into practices that can be implemented across other departments.

• Oversee the long-term architecture of the GTM technology stack, encompassing CRM, marketing automation, and customer success tools.

• Determine whether to develop solutions in-house or purchase them.

• Identify the best solutions for business challenges and evaluate their costs and feasibility.

• Lead and mentor five senior individual contributors across Salesforce, marketing/BDR, customer success systems, and web operations.

• Set and uphold standards for documentation, testing, and deployment processes.

• Manage vendors comprehensively, including assessments, quarterly reviews, and renewals.

• Collaborate with leaders from Data, Enablement, Security, Finance, and commercial sectors.

• Facilitate the adoption and change management of new GTM capabilities among distributed teams.

• Establish quarterly goals and maintain routines to ensure they remain visible.

• Lead significant cross-functional changes from the planning phase to completion.

• Oversee the vendor renewal cycle for the commercial stack.

• Co-create quarterly objectives with Performance and Enablement teams.

• Deploy AI agents that monitor business data and proactively engage stakeholders, aligning with business owners and agreed-upon outcome metrics.

• Develop a 12–18 month roadmap for systems infrastructure, operational methodologies, and the AI portfolio.

• Showcase the commercial capacity reinvested as a result of the team's efforts.

• Agree on development paths with each team member.

• Establish the team as the company's benchmark for AI-native operations.

⛳️ Requirements

• Minimum of 5 years of experience in GTM systems, agentic/AI workflow products, revenue technology, enterprise SaaS, or related fields like technical product management or consulting with a strong AI focus.

• Proficiency in transforming vague business challenges into dependable, scalable tools.

• Expertise in modern GTM systems, including Salesforce, marketing automation, enrichment, routing, attribution, lead-to-quote, billing, or customer lifecycle tools.

• Extensive knowledge of Salesforce is highly advantageous.

• Experience in leveraging modern AI tools, including agents, plugins, or skills built on LLMs, connectors to business systems, and agent evaluations.

• Ability to define KPIs, conduct experiments, and utilize data to prioritize investments and assess impacts on pipeline, conversion rates, efficiency, and revenue.

• Strong strategic alignment and executive communication capabilities.

• Skill in driving change through to successful adoption.

• Capacity to thrive in fast-paced and ambiguous environments.

• Experience in conducting end-to-end vendor evaluations.

• Competence in establishing and maintaining standards for documentation, testing, and deployment.

• Experience mentoring senior individual contributors.

• Fluent in English (US/UK).

• B2 level or equivalent proficiency in French.

• Passion for the working environment at 360Learning and the principles of Convexity Culture.

🏝️ Benefits

• Compensation package includes a base salary, variable component, and equity.

• Work-from-home stipend provided.

• RTT (Reduced Time Taken) policy in place.

• Lunch vouchers available.

• Comprehensive medical insurance included.

• Gym subscription offered.

• One month of parental leave for the second parent.

• Flexible working hours permitted.

• Full remote work option available from anywhere in France.

• Six active Employee Resource Groups (ERGs) focusing on Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

• Representation from the executive team in each ERG.

• Corporate Social Responsibility program and CSR Charter in effect.

• Framework and resources aligned with Convexity Culture.