Head of Growth – Product

This is a fully remote position, open to applicants in Europe.

📋 Description

• Acquire knowledge about the product and merchants through support tickets, demonstrations, and customer interactions.

• Participate in a structured knowledge transfer from the founder covering carriers, freight, transit logic, customer history, and pricing assessment.

• Oversee the daily product tasks of the senior developer and support lead.

• Generate outbound sales by following up on inbound demos, engaging in competitive switching discussions, and targeting high-volume merchants.

• Take ownership of pricing and packaging proposals.

• Define and price custom-development services as a distinct offering.

• Manage relationships with top merchants and develop a strategy for larger account sales.

• Leverage AI for support, product specifications, documentation, competitive analysis, and data insights.

• Drive growth through expansion strategies, pricing and packaging initiatives, win-back efforts, competitive switching, and acquiring new clients.

• Direct the product roadmap, prioritization, and guidance for the senior full-stack developer.

• Conduct demonstrations and merchant discussions, handle support escalations, and transform discussions into insights for the roadmap, reviews, and pipeline.

• Qualify, estimate, and ensure that custom shipping tasks are developed and billed accurately.

• Enhance documentation, content for the help center, CRM practices, and streamlined operating procedures.

• Collaborate with the founder and managing director during the transition process.

⛳️ Requirements

• Proven history of generating revenue in small B2B SaaS environments, with concrete examples and quantifiable results.

• Experience in growth, product, or founder/operator roles within B2B SaaS or e-commerce, preferably in early-stage or small-team settings.

• Comfort in engaging in customer-facing conversations and phone communications with merchants.

• Technical proficiency: ability to define features alongside a developer, comprehend API documentation, and analyze integration trade-offs and shipping-rate calculations.

• Commercial acumen: capability to manage pricing experiments, conversion metrics, and revenue results.

• Self-motivated and skilled at creating processes and funnels from the ground up.

• Familiarity with e-commerce platforms such as Shopify, BigCommerce, WooCommerce, Magento, or similar systems.

• Active utilization of AI tools to enhance productivity and work quality, with a keen interest in emerging technologies.

• Significant overlap with US business hours.

• Nice to have: experience in shipping, logistics, or carrier integration.

• Nice to have: background in managing remote teams or contractors.

🏝️ Benefits

• Enjoy 100% remote work from any location of your choice.

• Benefit from flexible working hours.

• Take advantage of flexible time off policies.

• Experience high levels of autonomy and flexibility in your role.

• Encounter minimal bureaucracy and fewer meetings.

• Join an entrepreneurial SaaS professional network to exchange ideas, knowledge, learning, and expertise.

• Receive support from the team whenever needed.