Head of Global Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement a thorough strategy aimed at maximizing customer lifetime value, enhancing retention, and fostering growth across enterprise accounts.

• Develop the operational structure, methodologies, and metrics necessary for a scalable Account Management organization.

• Identify, prioritize, and pursue expansion opportunities, which include upselling and cross-selling, in alignment with revenue objectives.

• Maintain high retention rates and ensure predictable renewals through proactive engagement initiatives.

• Act as an executive sponsor for strategic clients and cultivate relationships with DevOps leadership, CTOs, FinOps, and other C-suite stakeholders.

• Position ScaleOps as a long-term strategic ally that drives measurable business results.

• Recruit, mentor, and manage a global Account Management team as the company expands into new territories.

• Foster a culture of excellence, accountability, and customer advocacy.

• Collaborate with Sales, Technical Account Managers, Product, Marketing, and Operations to guarantee a cohesive customer experience.

• Offer strategic insights to shape the product roadmap and go-to-market strategy based on feedback from customers and the market.

⛳️ Requirements

• Over 10 years of experience in enterprise SaaS Account Management, Customer Success, or similar roles, including leadership of global teams.

• A proven history of driving significant revenue growth, retention, and expansion within large enterprise accounts.

• Strong commercial leadership skills, encompassing renewals, pricing strategies, and complex contract negotiations.

• Familiarity with Kubernetes, containers, AWS, GCP, Azure, and cloud technologies.

• Experience collaborating with technical roles such as DevOps and engineering teams.

• Exceptional executive presence with the ability to influence C-suite stakeholders as a trusted advisor.

• Demonstrated success in building and scaling Account Management or Customer Success organizations within high-growth SaaS environments.

• Strategic, data-driven mindset complemented by strong business acumen and the ability to align customer outcomes with company objectives.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive team culture.