Head of Global Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a thorough global account management strategy aimed at enhancing customer lifetime value, retention, and growth within enterprise accounts.

• Create the operational framework, methodologies, and metrics necessary for a scalable Account Management organization.

• Identify, prioritize, and pursue upselling and cross-selling opportunities that align with revenue objectives.

• Maintain high retention rates and ensure predictable renewals through proactive customer engagement.

• Act as the executive sponsor for key customers and cultivate relationships with DevOps leadership, CTOs, FinOps, and other C-suite stakeholders.

• Position ScaleOps as a long-term strategic partner that drives measurable business outcomes.

• Recruit, mentor, and guide a global Account Management team as the company expands into new regions.

• Foster a culture of excellence, accountability, and customer advocacy.

• Collaborate with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a cohesive customer experience.

• Offer strategic insights to shape the product roadmap and go-to-market strategy based on customer and market feedback.

⛳️ Requirements

• Over 5 years of experience in enterprise SaaS Account Management, Customer Success, or similar roles, including leadership of global teams.

• A proven history of driving significant revenue growth, retention, and expansion within large enterprise accounts.

• Strong commercial leadership skills, including expertise in renewals, pricing strategy, and complex contract negotiations.

• Familiarity with Kubernetes, containers, AWS, GCP, Azure, and cloud technologies.

• Experience engaging with technical personas, such as DevOps and Engineering Teams.

• Exceptional executive presence with the capability to influence C-suite stakeholders and function as a trusted advisor.

• Demonstrated success in building and scaling Account Management or Customer Success organizations in high-growth SaaS environments.

• A strategic, data-driven mindset with strong business acumen and the ability to align customer outcomes with corporate objectives.

🏝️ Benefits

• No benefits, perks, or compensation extras are explicitly stated.