Head of Engineering, Rewards

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the technical strategy, architecture, and comprehensive roadmap for the Rewards Platform.

• Enhance the performance, reliability, and functionality of the existing cashback product.

• Transform cashback into a platform focused on rewards, retention, engagement, and personalization.

• Develop the engineering organization from its current state, which includes structuring product units and recruiting engineers and Engineering Managers.

• Foster a culture of experimentation utilizing A/B testing, cohort analysis, and performance measurement.

• Collaborate with Growth, Sales, and Marketing teams to turn acquisition and retention goals into engineering projects.

• Manage the customer-facing rewards experience across both mobile and web platforms.

• Set standards for architecture, engineering processes, and quality metrics.

• Oversee engineering health metrics such as incidents, production defects, deployment frequency, change failure rate, and developer experience.

• Develop the platform to cater to customers in various geographical locations.

• Collaborate with Product teams to establish rewards metrics and OKRs.

• Functionally report to the Group CTO while maintaining a dual delivery relationship with the Product leader for Rewards.

⛳️ Requirements

• Experience in direct-to-consumer product engineering at a substantial scale.

• Deep knowledge of front-end and mobile engineering.

• Practical experience with A/B testing, feature flagging, and measurement frameworks.

• Minimum of 5 years of experience managing managers.

• Over 10 years of overall software engineering experience.

• At least 5 years of experience leading engineering teams through periods of growth.

• Hands-on technical leadership with a significant ongoing contribution to engineering.

• Proficiency in Java and Spring Boot backend environments.

• Experience in building and scaling an engineering organization from a small foundation.

• Proven experience in hiring and developing Engineering Managers.

• Strong collaborative skills with growth, marketing, and sales stakeholders.

• Experience in rewards, loyalty, gamification, personalization, or growth platforms is a plus but not mandatory.

• Fintech or payments experience is beneficial but not required.

🏝️ Benefits

• Complete autonomy as the CTO of the Rewards domain.

• An opportunity to define and create a rewards platform from a nearly blank slate.

• Direct impact on retention for approximately 23 million users.

• Mission-driven work aimed at expanding access to financial services.

• An inclusive environment with equal opportunity employment.