Head of Commercial – Merchant Sales, Portfolio Growth

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Develop and subsequently oversee the commercial function

• Acquire new merchants in European, North American, and Latin American markets

• Generate leads through outbound efforts, partnerships, ISV and platform channels, as well as events

• Direct Account Management, focusing on retention, growth, processed volume, and the value of merchant authorization rates

• Establish commercial processes encompassing ICP, playbooks, pricing discipline, and maintaining CRM hygiene

• Forecast sales and turnover growth accurately

• Recruit and mentor as the function expands

• Meet platform growth commitments and targets

• Assist in developing and scaling Flintn’s comprehensive payment platform for online businesses

• Contribute to product development, testing, and integrations aimed at establishing a global payment platform

⛳️ Requirements

• Knowledge of fintech, authorization rates, routing narratives, and the creation of playbooks

• Familiarity with interchange and card-scheme economics, as well as bank/acquirer relationships and pricing structures

• Proven experience in building a sales pipeline or commercial function from the ground up

• Understanding of payment orchestration levers, authorization-rate analysis, current VAMP thresholds, and the MID/acquirer landscape

• Awareness of subscription metrics such as MRR, involuntary churn, and dunning processes

• Familiarity with SaaS merchants

• Experience in retention, expansion, QBRs, portfolio metrics, and total processed volume (TPV) growth

• Understanding of merchant sales or general B2B sales

• Experience managing a portfolio number and articulating its improvement

• Proven ability to self-source and close complex merchant deals

• Capability to maintain a price floor

• Ability to evaluate risk as it pertains to commercial design, determining which opportunities to decline

• Experience in hiring, coaching, and rectifying mis-hires

🏝️ Benefits

• Flexible working hours, allowing start times between 8:00 and 11:00 and finish times between 17:00 and 20:00, accommodating team collaboration

• Access to courses, conferences, and an internal library

• Medical insurance coverage

• Mental health program support

• Compensation for sessions with a psychologist

• 28 paid days off annually

• Sick leave provisions

• Full coverage for all public holidays

• Gifts for special occasions and significant life and career milestones

• Support for the Ukrainian Victory Support program and other charitable initiatives benefiting Ukraine

• Quarterly team-building events, workshops, and other organizational events

• Opportunity to work remotely from home, in the Kyiv office, in coworking spaces in Lviv or Warsaw, or any location with reliable Wi-Fi

• Chance to make architectural decisions, engage with AI and high-level engineering, and enjoy technical autonomy

• Startup enthusiasm supported by the stability and backing of a holding company