Head of Client Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage client relationships post-sale

• Lead a team of six Client Partners overseeing the US business portfolio

• Handle renewals and growth for the entire business portfolio

• Gain insight into client operations and align products and services to meet their needs

• Act as the executive sponsor for major accounts and a trusted advisor to C-suite and senior marketing and eCommerce executives

• Report to the executive responsible for account and services teams

• Collaborate with the CEO, CFO, Sales, Product, Partnerships, and Customer Success teams

• Own and present weekly forecasts for renewals and expansions to the executive team

• Recruit, mentor, and hold Client Partners accountable for meeting targets

• Build and maintain senior client relationships while supporting renewals and expansions

• Guide the team in solution development using available products and services

• Keep account plans updated, manage team resource allocation, and address account risks

• Work closely with Customer Success, Professional Services, RevOps, Finance, Product, and Sales departments

• Manage challenging client relationships and identify necessary escalations

• Connect with decision makers at Strategic and Enterprise accounts within the initial 90 days

• Ensure achievement of first-year renewal and expansion goals, maintain accurate forecasts, develop account plans, and build relationships with designated decision-makers

⛳️ Requirements

• Over 10 years of experience in client-facing roles within martech, performance marketing, or digital advertising, particularly with retail and eCommerce clients

• Multiple years of experience leading a quota-carrying team responsible for renewals and expansions, with a proven track record of achieving targets and growing the existing business

• Established relationships with marketing and eCommerce decision-makers at brands and retailers, with a peer-level reputation

• Experience in selling or leading teams that offer a mix of software and services; adept in scoping, pricing, and advocating for services during negotiations

• Proficient in analyzing client results, comprehending business needs, and proposing effective solutions

• Knowledgeable about email, SMS, and onsite marketing initiatives, as well as the ESP and CDP landscape

• Confident in managing a forecast and justifying it to a CFO

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Generous paid time off and flexible work arrangements

• Professional development opportunities and ongoing training

• Collaborative and innovative work environment