Head of Business Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Guide teams and oversee execution across sales, marketing, customer success, and service.

• Convert company objectives into actionable strategies.

• Foster employee development and establish efficient work methodologies.

• Manage daily business operations and lead the team.

• Make operational choices, hire within established budgets, and spearhead implementation efforts.

• Determine hiring needs, outline roles, and spearhead the recruitment process from sourcing to selection.

• Create comprehensive onboarding plans for new hires.

• Set performance expectations, mentor employees, provide constructive feedback, and address any performance shortcomings.

• Align teams around a cohesive customer journey.

• Transform commercial objectives into marketing campaigns, outreach efforts, sales activities, and customer programs.

• Utilize metrics related to acquisition, conversion, activation, adoption, and retention to enhance execution.

• Manage projects through their implementation, adoption, and continuous improvement phases.

• Address obstacles, make necessary trade-offs, and proactively raise risks.

• Identify practical AI applications across customer success, sales, marketing, and operations.

• Develop and utilize AI agents with tools like ChatGPT, Claude, or other similar platforms.

• Evaluate AI output quality and refine instructions based on practical usage.

⛳️ Requirements

• Significant experience in customer success, service, or sales, with a comprehensive understanding of the customer lifecycle.

• Proven experience in hiring, managing, and nurturing a small team in a hands-on setting, preferably within B2B SaaS or a similarly technical, customer-facing organization.

• Demonstrated success in translating business priorities into completed projects and sustainable operational enhancements.

• Comfort in learning about technical products and understanding customer workflows and business needs.

• Strong practical experience with ChatGPT, Claude, or equivalent business tools.

• Hands-on experience in creating AI agents and developing repeatable workflows.

• Willingness to engage directly while cultivating the personnel and processes that facilitate business growth.

• Applicants should reside in the Eastern or Central time zones.

🏝️ Benefits

• Performance-based bonus.

• Equity through stock options.

• Medical, dental, and vision insurance.

• 401(k) plan with a 4% company match.

• Paid time off.

• Sick leave.

• Flexibility for unforeseen circumstances.

• Paid holidays.