Head of Business Development – eCommerce

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of and oversee BAO's new business prospects by evaluating, qualifying, and advancing inquiries and proactive discussions.

• Assess which opportunities align with BAO's objectives, need further exploration, should be prioritized, or declined.

• Lead diagnostic consultancy conversations in eCommerce with clients.

• Engage in discussions about Shopify Plus, replatforming, internationalization, UX/UI, frontend technology, product and collection architecture, URL structure, data, analytics, back-office integrations, app ecosystems, AI, and broader eCommerce operations.

• Develop replatforming strategies, technology stack features, back-office integration considerations, URL structures, product architecture, and UX/UI priorities.

• Collaborate with Solutions Architects and the larger technical team on intricate requirements, custom private applications, and detailed technical architecture.

• Create comprehensive proposals, scopes, pitch decks, and RFP responses in conjunction with internal specialists.

• Work alongside Development, Design, Strategy, Solutions, Project Management, and Account Management teams.

• Accurately capture and maintain valuable new business and opportunity information.

• Provide regular sales reporting on a weekly, monthly, quarterly, and annual basis.

• Build and sustain a high-quality sales contact database.

• Execute thoughtful, targeted outbound activities.

• Represent BAO at UK and international industry events, panels, fireside chats, partner events, and presentations.

• Serve as a polished, articulate ambassador for BAO with potential clients, partners, and industry contacts.

• Assist BAO in acquiring high-quality project and retainer clients that align with its positioning, values, and capabilities.

⛳️ Requirements

• Demonstrated experience in a new business, sales, commercial, solutions, or consultancy-led role within eCommerce, Shopify, digital, technical, or agency settings.

• Significant understanding of Shopify, Shopify Plus, or another leading eCommerce platform.

• Capability to lead consultative new business discussions with senior client stakeholders.

• Strong grasp of eCommerce requirements, encompassing UX/UI, platform functionality, frontend experience, integrations, data, analytics, technology stacks, and operational workflows.

• Experience in crafting detailed written proposals, scopes of work, pitch decks, RFP responses, or commercial documentation.

• Ability to translate client discussions into clear recommendations rather than merely relaying requirements to technical teams.

• Strong commercial insight with the ability to discern good-fit and poor-fit opportunities.

• Confidence in discussing technical topics with clients while recognizing when to engage deeper technical expertise.

• High standards of personal presentation, whether in writing, during video calls, in presentations, or in person.

• Confidence in representing the business externally at client meetings, industry events, or partner discussions.

• Collaborative, low-ego mindset towards working with internal teams.

• UK-based availability with flexibility to travel for client meetings, pitches, and industry events as necessary.

• Practical, up-to-date, and transferable knowledge in Shopify, eCommerce, or digital delivery for candidates coming from brand-side backgrounds.

🏝️ Benefits

• 24 days of annual leave plus 8 bank holidays and an additional day for each year served.

• Training budget for courses or online training pertinent to your role.

• High-spec Apple equipment.

• Opportunity to travel worldwide for key eCommerce industry events and client pitches.

• Engage with a primarily luxury, innovative, and high-profile international client base.

• No micro-management culture.

• Options for remote work, office-based work, or a combination of both, depending on your location.

• In-person and online social events throughout the year.

• Clear pathways for career progression and a structured employee review process.