Head of Account Management – B2B

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage backend revenue from current customers.

• Formulate strategies for upselling, cross-selling, and contract renewals.

• Recognize additional customer requirements, craft appropriate proposals, and lead negotiations to successful closure.

• Evaluate customer goals and previous outcomes during strategic meetings.

• Generate actionable recommendations for enhanced collaboration.

• Build, manage, and nurture the Account Management team through coaching and collaborative customer meetings.

• Create processes for account planning, regular customer evaluations, and tracking revenue opportunities within the CRM system.

• Oversee the existing customer pipeline while monitoring backend revenue, upselling and cross-selling successes, renewal rates, and churn rates.

• Proactively identify at-risk customer relationships and devise retention strategies.

• Collaborate closely with Sales and Operations teams on customer transitions and the provision of additional services.

• Align objectives and priorities with the Founder.

⛳️ Requirements

• Proven experience in B2B Account Management or Sales, preferably within an agency or service-oriented context.

• Demonstrated success in enhancing existing customer relationships, including closing upsell and cross-sell deals and fostering long-term customer loyalty.

• Leadership experience or practical experience in team building and employee development.

• Capability to provide strategic advice to customers, comprehend their needs, and convert recommendations into persuasive proposals.

• Experience in negotiations and executing deals.

• Methodical approach to utilizing CRM systems, managing pipelines, and analyzing revenue metrics.

• Effective communication skills and a proactive mindset in resolving customer relationship issues.

• Availability to commit to the role on a full-time basis.

🏝️ Benefits

• Competitive performance-based compensation structure.

• Profit-sharing or success-driven compensation opportunities.

• Complete remote work flexibility and choice of workplace.

• Full ownership of the Account Management function with direct cooperation with the Founder.

• Opportunities for professional development and training.