Head of Account Management – B2B

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Take charge of revenue growth from current customers.

• Create a strategy for upselling, cross-selling, and renewing contracts.

• Identify additional needs of customers, craft customized proposals, and lead negotiations through to closure.

• Evaluate customer objectives and historical performance during strategic meetings.

• Generate specific recommendations for the subsequent phase of the partnership.

• Build, lead, and develop the Account Management team through mentoring and collaborative customer meetings.

• Establish processes for account planning, regular customer reviews, and systematic CRM follow-ups on revenue opportunities.

• Oversee the existing customer pipeline and track backend revenue, upsell/cross-sell achievements, renewal rates, and churn rates.

• Recognize at-risk customer relationships early and create measures for customer retention.

• Collaborate closely with Sales and Operations during customer transitions and the provision of additional services.

• Align goals and priorities with the Founder.

⛳️ Requirements

• Demonstrated experience in B2B account management or sales, preferably in an agency or professional services setting.

• Proven history of enhancing existing customer relationships through upsells and cross-sells, alongside fostering long-term customer retention.

• Leadership experience or practical experience in building a team and nurturing employee development.

• Capability to provide strategic advice to customers, comprehend their needs, and convert recommendations into persuasive proposals.

• Experience in negotiations and deal closures.

• Organized approach to utilizing CRM systems, managing pipelines, and analyzing revenue metrics.

• Excellent communication skills and a proactive stance on resolving issues in customer relationships.

• Willingness to assume the role on a full-time basis.

🏝️ Benefits

• Compensation range of €8,000–€15,000 per month, with a significant performance-based component.

• Profit-sharing or success-oriented compensation.

• 100% remote work along with flexible working arrangements.

• Full ownership of the Account Management function and direct collaboration with the Founder.

• Opportunities for professional development and continuing education.

• Permanent employment contract.