HCM Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary Subject Matter Expert (SME) for Oracle Cloud Core HR production support.

• Diagnose and resolve intricate issues related to worker lifecycle events, employment and assignment management, workforce structures, jobs, positions, grades, locations, security roles, data access, and enterprise/legal employer frameworks.

• Investigate and rectify employee data discrepancies that affect downstream systems.

• Assist with organizational restructures, mergers, acquisitions, and HR transformation projects.

• Offer insights on Oracle Cloud best practices and functionalities.

• Oversee and manage high-priority Core HR incidents and escalations.

• Perform root cause analysis and put in place long-term corrective measures.

• Coordinate resolution efforts among HR, Payroll, Technical, and Oracle Support teams.

• Ensure compliance with managed services Service Level Agreements (SLAs).

• Communicate effectively with client stakeholders in critical situations.

• Determine whether issues stem from Core HR or Payroll.

• Identify upstream data issues that impact payroll processing.

• Collaborate with Payroll Critical Care consultants during the resolution of issues.

• Engage in payroll-related discussions and client meetings.

• Aid in troubleshooting Core HR transactions that affect payroll calculations, costing, or interfaces.

• Facilitate knowledge sharing and transition between Core HR and Payroll teams.

• Recognize recurring issues and suggest process enhancements.

• Review Oracle quarterly releases for implications on Core HR.

• Assist with testing and validation activities.

• Create knowledge articles, support documentation, and client recommendations.

• Mentor junior consultants and support staff.

• Pursue and maintain continuing education opportunities, including training and certification exams.

• Participate in internal projects and provide expertise to colleagues as required.

• Help train technical staff, interview candidates, assign project roles, oversee workflow, and conduct project performance evaluations as necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• Over 5 years of experience with Oracle HCM Cloud with a strong focus on Core HR.

• Background in providing production support in a managed services setting.

• In-depth knowledge of Workforce Structures.

• Strong understanding of the Employment Lifecycle.

• Proficiency in Security configuration and role-based access.

• Expertise in HCM Data Loader (HDL).

• Strong understanding of HCM extracts and related reporting processes.

• Proficient in OTBI Reporting.

• Practical knowledge of Oracle Cloud Payroll, including payroll flow concepts, elements, and payroll processing dependencies.

• Experience in managing client escalations and critical incidents.

• Comprehensive understanding of information technology procedures and practices.

• Strong grasp of HCM principles and planning.

• Ability to quickly gain proficiency in a variety of applications, software, and hardware used in the organization and industry.

• Proficient in Microsoft Office Suite or similar software.

• Exceptional verbal and written communication skills.

• Excellent analytical, logical thinking, and problem-solving abilities.

• Reliable and stable internet connection.

• Willingness and capability to travel as required by customer projects.

• Preferred: Oracle HCM Cloud certifications.

• Preferred: Experience as a Product Owner, Business Analyst, or Functional Lead.

• Preferred: Experience with HCM transformation, system implementations, or significant enhancement projects.

• Preferred: Knowledge of AI-enabled HCM capabilities, workforce analytics, and process automation.

🏝️ Benefits

• Comprehensive Medical Insurance (Preferred Provider Organization (PPO) High Deductible or Copay plans) with Wellness Program and Teledoc.

• Health Savings Account (HSA).

• Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose.

• Dental Insurance Options.

• Vision Insurance Options.

• Critical Illness Insurance.

• Accident Insurance.

• Hospital Indemnity Insurance.

• Profit-Sharing Program.

• 401(k) Program (available after eligibility period).

• Travel Incentive.

• Employer-Paid Life and Accidental Death & Dismemberment Insurance.

• Employer-Paid Short-Term Disability.

• Employer-Paid Long-Term Disability.

• Dependent Care Flexible Spending Account (FSA).

• Bi-Weekly Pay via Direct Deposit.

• Employee Discount Marketplace.

• Life Insurance.

• Pre-Paid Legal.

• Pet Insurance.

• Paid Time Off, Paid Sick Leave, Paid Holidays.

• Flexible Scheduling.

• Remote Work.

• Learning and Development Activities.

• Employee Assistance Program.