HCM Cloud Consultant, Managed Services

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Deliver remote functional support for Oracle HCM Cloud modules in designated areas.

• Address and resolve customer support tickets efficiently.

• Diagnose application issues, document findings, and escalate complex problems to Senior Consultants.

• Respond to business-user inquiries, provide advice, and conduct basic end-user training.

• Execute routine configuration updates following established protocols.

• Assist in testing patches, quarterly updates, and new functionalities.

• Record configuration changes, test outcomes, and support procedures meticulously.

• Oversee assigned applications, analyze recurring problems, and document trends.

• Enhance application monitoring, automation, and internal support processes.

• Facilitate system upgrades, improvements, and small-scale requests for new functionalities.

• Support data validation, reporting updates, and interface troubleshooting.

• Collaborate with internal teams and Oracle Support to address issues.

• Keep accurate records of customer interactions and ticket statuses.

• Provide status updates to clients and internal stakeholders.

• Operate effectively in a remote setting with clients and colleagues.

⛳️ Requirements

• Minimum of 3 years of experience in a consulting, HRIS, or application support capacity.

• Foundational knowledge in at least one primary workstream: Workforce Management (Payroll, Time & Labor, Absence) or Total Rewards (Benefits, Compensation, Incentive Compensation).

• Familiarity with HR processes and HR systems.

• Excellent communication, interpersonal, and customer service abilities.

• Self-driven, capable of managing workload and setting priorities.

• Bachelor’s degree in Business, HR, Computer Science, or a related field (or equivalent experience).

• This position is remote-first for candidates based in the U.S. or Canada.

• Applicants must be legally authorized to work in the United States or Canada and provide proof of employment eligibility upon hire.

• Employment authorization sponsorship is not available.

🏝️ Benefits

• Annual incentive compensation potential of up to 20%, distributed in quarterly installments.

• Competitive healthcare benefits.

• 401k retirement plan with employer matching.

• Monthly reimbursement program to support your mind, body, and soul.

• Paid time off and company-paid holidays.

• Paid parental leave.

• Family planning reimbursement program.

• Life insurance and short- and long-term disability coverage options.

• Employer Assistance Program.

• Resources for Learning and Development.

• Comprehensive onboarding and continuous personal and career development opportunities.

• Commitment to maintaining a healthy work-life balance.

• Up to 5% travel may be required based on necessity.