Guest Experience Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver prompt, courteous, and professional assistance through email, chat, and phone.

• Address booking-related challenges, such as date modifications, payment discrepancies, and double reservations.

• Serve as the initial contact for guests with ongoing reservations.

• Collaborate with local teams to address urgent maintenance, cleaning, Wi-Fi, and other issues.

• Follow up to ensure that guests’ concerns are completely resolved.

• Acquire knowledge of and utilize GuestReady’s tools and processes for efficient case management.

• Enhance guest experiences by providing tips, fulfilling special requests, or offering creative solutions.

• Assist guests during European night hours as a member of the Night Operations Team.

⛳️ Requirements

• Proficiency in Portuguese and English.

• Knowledge of Spanish or French is advantageous.

• Prior experience in hospitality, customer service, or related fields.

• A proactive, independent approach with strong problem-solving skills.

• Comfortable using digital tools and technology platforms.

• Availability to work during European night hours.

• Positive attitude, resilience, and adaptability in a dynamic environment.

• Must be based in the Philippines.

🏝️ Benefits

• Work entirely remotely from any location within the Philippines.

• Join a diverse, global team.

• Acquire international experience in the travel and hospitality sector.

• Access to continuous training opportunities.

• Enjoy a flexible freelance contract.

• Receive competitive compensation with potential bonuses.

• Be part of a supportive, people-oriented company culture.