GTM Strategy & Operations Analyst, Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as an operational collaborator for Account Managers and AM leadership, addressing operational inquiries and escalations concerning account ownership, Rules of Engagement, renewals, expansion, pipeline, and GTM data.

• Oversee and facilitate the AM operating rhythm, which includes preparing forecasts and pipelines, conducting business reviews, creating scorecards, and generating performance reports.

• Analyze renewal, expansion, pipeline, and retention performance to uncover trends, risks, and opportunities.

• Convert insights into actionable recommendations for AM leadership.

• Conduct recurring audits on pipeline, opportunities, account books, forecasting, and CRM maintenance.

• Assist with book management and account transitions, ensuring that ownership and territory adjustments are implemented accurately.

• Collaborate with AM leadership to enhance pipeline generation and expansion strategies.

• Create and sustain source-of-truth reporting and operational metrics, primarily within Salesforce and other GTM systems.

• Work alongside Systems, Analytics, Finance, Deal Desk, and Revenue Operations teams to drive process and tool enhancements.

• Balance competing priorities across ongoing operations and strategic projects.

• Facilitate cross-functional initiatives from requirements gathering to rollout, documentation, enablement, and adoption.

⛳️ Requirements

• In-depth understanding of B2B SaaS post-sales and Account Management processes, including renewals, retention, expansion, forecasting, and pipeline management.

• Strong analytical and problem-solving skills.

• Capability to transition between daily operational tasks and broader process enhancements.

• Excellent stakeholder management abilities.

• Superior communication skills, including the ability to distill complex data into clear insights and recommendations for senior leadership.

• Exceptional attention to detail and a commitment to data accuracy and operational excellence.

• High proficiency in Excel or Google Sheets with the ability to analyze large datasets.

• Advanced experience with Salesforce reporting and dashboards.

• Ability to juggle multiple priorities in a dynamic environment.

• Must be authorized to work in the U.S. without requiring current or future employer sponsorship.

• Willingness to utilize AI to enhance skills and improve work output.

🏝️ Benefits

• Competitive salary and equity in the industry.

• Comprehensive medical, dental, and vision insurance, with 100% coverage of employee-only premiums for most medical plans.

• 16 weeks of paid Parental Leave for all new parents.

• Health & wellness stipend.

• Stipends for remote workspace, internet, and cell phone expenses.

• Commuter benefits for team members working in the SF and NYC offices.

• Family planning benefits.

• Matching 401(k) contributions with immediate vesting.

• Flexible PTO policy along with 80 hours of Sick Time.

• 11 company-paid holidays.

• Virtual team-building activities, lunch and learns, and various company-wide events.