GTM Readiness Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of GTM readiness for product and commercial modifications, which encompass product launches, pricing and packaging adjustments, new SKUs, migrations, deprecations, and route-to-market strategies.

• Convert product decisions into commercial and operational prerequisites across the product catalog, pricing and approvals, contracts, Salesforce/CPQ, billing and ordering, provisioning and entitlements, compensation, reporting, and the customer lifecycle.

• Collaborate with Product teams early on to comprehend forthcoming changes, pinpoint affected GTM operations, and establish decisions, responsible parties, dependencies, and lead times.

• Coordinate cross-functional readiness across Product, Sales, Marketing, Customer Experience, Customer Success, Finance, Legal, Enablement, GTM Technology, and other relevant teams.

• Propel end-to-end operational validation throughout quoting, ordering, provisioning, billing, reporting, renewal, support, and associated workflows.

• Identify and manage readiness risks, unresolved decisions, dependencies, and operational shortcomings prior to launch.

• Enhance the GTM Readiness operational model via reusable processes, launch frameworks, requirements structures, and automation.

• Contribute to the development and scaling of the GTM Readiness capability to minimize launch friction and facilitate quicker, more predictable execution.

⛳️ Requirements

• A minimum of 8 years of overall professional experience.

• Over 5 years of expertise in Product Operations, Revenue Operations, Sales Operations, Commercial Operations, Business Systems, or a similar role supporting intricate cross-functional GTM initiatives.

• Proven experience aiding product launches, pricing/packaging modifications, commercial model adjustments, or other initiatives necessitating coordination between Product and GTM teams.

• Familiarity with essential SaaS commercial processes, including opportunity-to-order, quoting/CPQ, pricing, contracting, billing, provisioning, renewals, compensation, or customer lifecycle management.

• Capability to translate ambiguous product or business requirements into distinct operational prerequisites, dependencies, decisions, and execution strategies.

• Experience in independently coordinating complex initiatives across Product, Technology, Finance, Legal, Sales, and other business functions without direct authority over the participating teams.

• Strong systems thinking encompassing commercial lifecycle processes, systems, data, and customer experiences.

• Excellent written and verbal communication abilities, including documenting requirements, facilitating cross-functional decisions, conveying risks, and driving clarity.

• Preferred: experience in B2B SaaS or subscription-based enterprises; Salesforce, CPQ, billing, commerce, provisioning, entitlement, or customer-lifecycle systems; designing GTM readiness processes; multiple sales motions; automation and AI capabilities.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policies.

• Opportunities for professional development and growth.

• Flexible work arrangements and a collaborative team environment.