Growth Systems Manager – Business Development, Marketing Technology

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Take ownership and manage Growth systems, which encompass CRM, contact center, marketing, and engagement platforms.

• Set up, enhance, and oversee workflows, automations, integrations, reporting, and data integrity.

• Collaborate with leaders in Admissions, Marketing, and Business Development to pinpoint and deploy technology solutions.

• Drive technology initiatives related to Growth, including requirement gathering, implementation, testing, training, and user adoption.

• Cultivate relationships with vendors and implementation partners.

• Create reports and dashboards that facilitate data-driven decision-making.

• Uphold documentation, system governance, and best practices.

• Work collaboratively across departments to ensure scalable and sustainable solutions that align with the organization's objectives.

• Act as the main technology partner for Growth leaders, enhancing efficiency, client engagement, and census growth.

⛳️ Requirements

• Must possess eligibility to work in the United States.

• A minimum of 3+ years serving as the primary administrator or owner of a CRM or similar business platform is required.

• Demonstrable hands-on experience in configuring a CRM, with required examples.

• Preference for candidates with experience in New Resilence, Salesforce, or a healthcare-centric CRM.

• Experience with API integrations is preferred.

• Familiarity with call tracking and contact center systems like CallTrackingMetrics (CTM), CallRail, or Five9; a willingness to learn and manage these systems is essential.

• Knowledge of HIPAA-compliant marketing data tools, Google Analytics 4, and tag management is advantageous.

• Ability to operate across multiple time zones is necessary.

• A high school diploma or GED is required, while a Bachelor’s Degree is preferred.

• Prior experience or a general understanding of behavioral health treatment providers is preferred.

• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Access.

🏝️ Benefits

• Merit-based salary increases.

• Opportunities for professional development.

• Flexible PTO package that includes accrued PTO, paid holidays, and wellness days.

• 401(K) plan with a 5% company match.

• Medical, dental, and vision insurance with the majority of costs covered by the company.

• Employee Assistance Program offering counseling, legal consultations, financial planning, and wellness coaching.

• A collaborative and supportive community of therapists and team members.