Growth Systems Manager – Business Development, Marketing Technology

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Act as the main owner and administrator of Growth systems, which encompass CRM, contact center, marketing, and engagement platforms.

• Set up, enhance, and oversee workflows, automations, integrations, reporting, and data integrity.

• Collaborate with leaders in Admissions, Marketing, and Business Development to identify and implement technological solutions.

• Lead projects related to Growth technology, including gathering requirements, implementation, testing, training, and fostering adoption.

• Manage relationships with vendors and implementation partners.

• Create reporting and dashboards that facilitate data-driven decision-making.

• Maintain documentation, system governance, and best practices.

• Work collaboratively across departments to ensure that solutions are scalable, sustainable, and aligned with organizational objectives.

⛳️ Requirements

• Must be authorized to work in the United States.

• At least 3+ years of experience as the primary administrator or owner of a CRM or similar business platform.

• Practical experience in configuring a CRM, with relevant examples required.

• Preferred experience with New Resilience, Salesforce, or a healthcare-focused CRM.

• Experience with API integrations is preferred.

• Knowledge of call tracking and contact center platforms like CallTrackingMetrics (CTM), CallRail, or Five9; willingness to learn and take ownership of these systems is required.

• Familiarity with HIPAA-compliant marketing data tools such as Ours Privacy, Freshpaint, or similar; knowledge of Google Analytics 4 and tag management is a plus.

• Ability to work across various time zones.

• High school diploma or GED is required; a bachelor's degree is preferred.

• Previous experience or general knowledge of behavioral health treatment providers is preferred.

• Proficient in using Microsoft Office products such as Word, Excel, PowerPoint, Outlook, and Access.

🏝️ Benefits

• Meaningful salary with merit-based pay increases.

• Opportunities for professional growth.

• Flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days.

• 401(k) plan with a 5% company match.

• Medical, dental, and vision insurance options, with a majority covered by the company.

• Employee Assistance Program offering counseling, legal consultations, financial planning, and wellness coaching.

• A collaborative and supportive community of therapists and team members.