Growth Key Account Manager

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Oversee a dedicated customer portfolio and cultivate enduring customer relationships.

• Conduct regular business reviews and calls to enhance performance outcomes.

• Provide guidance to customers regarding software features and their applications.

• Address technical inquiries both in writing and via phone.

• Actively identify growth opportunities to boost customer sales.

• Evaluate sales trends, funnels, and performance metrics.

• Keep track of potential revenue declines and investigate their causes.

• Create solutions and optimization strategies for customers’ businesses.

• Handle bug reports and feature requests.

• Maintain customer relationships at VIP events, business lunches, and trade fairs.

• Analyze and enhance sales funnels.

• Assist customers with technical challenges, APIs, upsell flows, and split tests.

• Conduct business review and check-in calls.

• Advise customers on Digistore24 features that can enhance revenue and assist them with setup.

• Review product approval processes and collaborate with the Product Approval Team.

• Accompany international VIP customers at events.

⛳️ Requirements

• A minimum of two years of experience in account management.

• At least one year of professional experience in a technical setting.

• Confident demeanor with the capability to engage effectively with individuals across all organizational levels.

• Outstanding communication skills with a solution-focused approach to resolving conflicts.

• Proficient in German (C2) and English (at least B2), both written and verbal.

• Ability to articulate complex subjects clearly, both orally and in writing.

• Organized, dependable, and self-motivated working style.

• Strong skills in prioritization and planning.

• Eagerness to continuously learn about new topics and current trends.

• Basic familiarity with HTML and CSS is advantageous.

• Experience in online marketing is a plus.

🏝️ Benefits

• 100% remote: Work permanently from the comfort of your home.

• Permanent employment opportunities available in numerous European countries.

• Ability to work from another EU country for up to 170 days each year.

• Access to coworking spaces for up to three days a week.

• Enjoy 30 days of vacation based on full-time employment.

• Flexible working hours.

• Opportunities for individual professional development and on-the-job learning.

• Flat hierarchies and quick decision-making processes.

• Work within autonomous, results-driven teams.

• Modern equipment provided for your work.

• Experience an international, collaborative culture.

• Enjoy team lunches with Lieferando credits.

• Participate in exciting team events across Europe.

• Benefit from personal support and monthly one-on-one meetings.

• Work in a dress-code-free environment and on equal footing.